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- Tasks: Assist customers with service and repair inquiries, manage job cards, and prepare invoices.
- Company: Join a well-established automotive dealership known for excellent customer service.
- Benefits: Enjoy a competitive salary, potential bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; great opportunity for growth.
The predicted salary is between 32000 - 40000 £ per year.
Salary: £32,000 Basic | £40,000 OTE
Working Hours: Monday to Friday, 8:00 AM - 6:00 PM | 1 in 4 Saturdays (8:30 AM - 12:30 PM)
We are currently advertising on behalf of an Automotive well-established Motor Trade Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Guildford area.
Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service. Their minimum requirements for a Service Advisor are as follows:
- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software
As a Service Advisor with our Client you will be expected to:
- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires
For your hard work, our client is offering a salary of up to £32,000 with OTE of circa £40,000.
To apply for this Service Advisor position, please forward your CV to Tom Wharton quoting the job reference number or call our office for a chat about this position.
Perfect Placement are the UKs Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.
Service Advisor in Guildford employer: Perfect Placement (UK) Ltd
Contact Detail:
Perfect Placement (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Familiarise yourself with the specific software used in motor dealerships. If you have experience with similar systems, be ready to discuss how your skills can transfer to their database software.
✨Tip Number 2
Brush up on your customer service skills. Think of examples where you've gone above and beyond for a customer, as this will demonstrate your commitment to providing excellent service.
✨Tip Number 3
Prepare to discuss upselling techniques. Be ready to share specific strategies you've used in the past to successfully upsell services or products, as this is a key part of the role.
✨Tip Number 4
Research the dealership's reputation and customer feedback. Being knowledgeable about their services and how they are perceived can help you tailor your conversation during the interview.
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Emphasise your customer service skills, ability to upsell, and familiarity with motor dealership database software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully communicated with customers in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills, customer focus, and any experience with producing job cards or managing invoices. This will demonstrate your suitability for the role.
Follow Application Instructions: Ensure you follow the application instructions carefully. Include the job reference number in your email and consider reaching out to Tom Wharton for any clarifications before submitting your application.
How to prepare for a job interview at Perfect Placement (UK) Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle various customer scenarios.
✨Familiarise Yourself with Automotive Terminology
Understanding the basics of automotive repair and service terminology will help you communicate more effectively during the interview. Brush up on common terms and processes so you can confidently discuss them when asked.
✨Demonstrate Your Upselling Experience
Since upselling is a key part of the role, think of specific instances where you've successfully upsold products or services. Be prepared to explain your approach and the results you achieved.
✨Research the Company and Its Values
Take some time to learn about the dealership and its reputation in the community. Understanding their values and what they prioritise in customer service will help you align your answers with their expectations during the interview.
