Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Service Advisor, you'll enhance customer experiences and manage vehicle service needs.
- Company: Join Porsche Retail Group, a leader in luxury automotive services with a passion for excellence.
- Benefits: Enjoy a competitive salary, monthly bonuses, 33 days holiday, and exclusive discounts on products.
- Why this job: Be part of an iconic brand, foster customer relationships, and work in a vibrant team culture.
- Qualifications: Must have UK driving licence, customer service experience, and basic vehicle knowledge.
- Other info: Work at Europe's largest Porsche centre with state-of-the-art facilities and a supportive environment.
Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world s most iconic brands and join Porsche Centre Guildford. To apply for this role you must have recent automotive dealership experience.
Role:
As a Service Advisor, you are fundamental to the customer experience and overall performance of the Dealership. With a passion for customer care, outstanding interpersonal skills, and basic understanding of vehicle mechanics, you will ensure our customers are advised on the best service and maintenance work for their vehicles, fostering long-term customer relationships and driving sales of valued added services.
Responsibilities:
- Determining services needed by listening to the customer\’s description of their vehicle s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate
- Discussing all Porsche s products and services, identifying and selling value added services and accessories
- Raising orders for parts identified to repair the vehicle or as requested
- Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
- Invoicing customers and taking payment
- Meeting walk in customers and booking them an appointment as required
- Providing assistance to bookings centre during peak periods
Minimum Attributes:
- Full UK Drivers Licence
- Basic understanding of vehicle systems and maintenance needs
- Face to face customer service experience in a fast-paced environment
- Strong IT literacy and administration skills
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction.
Desirable Attributes:
- Automotive or service industry experience in a similar role
- Luxury brand experience
- Familiarity with service management software (e.g. CDK)
- Experience of selling valued added products and services
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer
- Basic Salary of up to £36,000 per annum, depending on experience
- Monthly bonus, up to 35% of salary per year
- Option of a VW Group Vehicle at a preferential leasing rate
- 33 days holiday, with extra for long service
- Fixed hours each week – Monday to Friday 7.30am/8.00am to 5.30pm/6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
Centre:
The biggest Destination Porsche centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
How to Apply
Please note that eRecruitSmart is advertising the role Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service philosophy. Understanding what makes Porsche unique will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of Porsche Retail Group. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Brush up on your knowledge of vehicle systems and maintenance needs. Being able to speak confidently about these topics will show your technical competence and enhance your credibility as a Service Advisor.
✨Tip Number 4
Prepare to discuss your experience in fast-paced customer service environments. Highlight specific examples where you've successfully managed customer relationships and resolved issues, as this is crucial for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent automotive dealership experience and any relevant skills that align with the Service Advisor role. Emphasise your customer service experience and understanding of vehicle mechanics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to foster long-term relationships. Mention specific examples from your past roles that demonstrate your interpersonal skills and how you’ve successfully met customer needs.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, administration skills, and familiarity with service management software. If you have experience in selling value-added products, make sure to include that as well.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Porsche Retail
✨Show Your Passion for Customer Care
As a Service Advisor, your role revolves around customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, especially in fast-paced environments.
✨Demonstrate Your Automotive Knowledge
Brush up on basic vehicle mechanics and maintenance needs. Be ready to discuss common vehicle issues and how you would address them, as this will show your understanding of the role and build trust with the interviewer.
✨Highlight Your Sales Experience
Since the role involves selling value-added services, think of specific instances where you've successfully upsold products or services. This will demonstrate your ability to drive sales while maintaining customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer interaction. Practice responding to scenarios where you had to handle difficult customers or manage multiple tasks simultaneously, showcasing your ability to stay calm under pressure.
