At a Glance
- Tasks: Solve complex IT problems and support advanced network and cloud systems.
- Company: Dynamic Managed Service Provider focused on personal growth and collaboration.
- Benefits: Competitive salary, flexible working, health coverage, and generous holiday allowance.
- Other info: Enjoy mentorship opportunities and a vibrant work culture.
- Why this job: Join a fun team where your ideas matter and career growth is supported.
- Qualifications: Experience in 2nd line support and strong technical knowledge in Microsoft systems.
Location: Hybrid / Northamptonshire (with occasional local client site visits)
Salary: £32,000 - £35,000 (Depending on experience) + Excellent Benefits Package
Hours: 37.5 hours per week (Shift-based rota between 08:00 – 18:00, Monday to Friday)
Summary
Are you an ambitious IT professional who thrives on solving complex problems but is tired of the rigid, corporate grind? Do you want to be part of a fast-paced, forward-thinking Managed Service Provider (MSP) where jargon is left at the door, and your personal growth actually matters? We are partnering with a highly respected, rapidly growing MSP that puts people both their clients and their team at the absolute heart of everything they do. If you have a solid foundation in IT and telecom support and are ready to fast-track your career in a collaborative, fun environment, this is the role you’ve been waiting for.
Why You’ll Love This Role
- True Hybrid Flexibility: Enjoy the best of both worlds with a mix of remote and office-based working (subject to performance).
- We Pay for Your Growth: You will get a dedicated personal development plan with allocated self-development time. Crucially, the business fully funds industry-recognised certified training paths (Microsoft, CompTIA, etc.) to elevate your skills.
- Work-Life Balance + Extra Perks: You start with 22 days of holiday (plus your birthday off!), which automatically increases to 25 days in your second year.
- Your Health Covered: Gain access to an NHS Healthcare Top-Up Cash Plan, letting you claim money back on everyday medical, dental, and optical expenses.
What You’ll Be Doing Day-to-Day
As an integral part of the engineering team, you will move past basic password resets and dive into deep, rewarding technical challenges across IT, telephony, and connectivity infrastructure.
- Advanced Troubleshooting: Take ownership of escalated 2nd-line incidents, collaborating with 1st-line teams and vendors to diagnose and resolve complex network, hardware, and software issues.
- Network & Infrastructure Management: Configure and maintain computer hardware, routers, switches, access points, and core business as usual connectivity equipment.
- Modern Workplace Tech: Manage and support cloud environments using the Microsoft suite, including Admin Centre, Azure, Entra ID, and Intune.
- VoIP & AV Support: Get hands-on with next-generation VoIP systems and Teams Meeting Room environments (AV/CMS).
- Mentorship & Service Improvement: Proudly act as a mentor to 1st-line technicians, while working alongside 3rd-line engineers to spot common ticket trends and proactively implement permanent fixes.
What You’ll Bring to the Team
You are someone who takes ownership of your work, loves cracking technical puzzles, and genuinely enjoys helping people. Ideally, your background includes:
- Proven Experience: A solid track record as a 2nd Line Support Technician/Engineer (or a comparable role) within an IT or MSP environment.
- Core Technical Knowledge: Strong expertise in Microsoft operating systems, Active Directory, and Group Policy. Familiarity with cloud tools (Azure, Entra ID, Intune) is highly desired.
- The Extras (Advantageous): Experience with VoIP phone systems, connectivity, and Audio-Visual setup is a massive plus.
- Certifications: Ideally, you hold (or are working towards) certifications like CompTIA A+, Microsoft MS900, AZ900, or MD100/101/102. (If not, we will help you get them!)
- Communication Skills: A friendly, confident phone manner and the ability to explain technical solutions without drowning the client in jargon.
The Perks & Benefits Package
- Competitive base salary tailored to your experience.
- Progression-linked holiday allowance (up to 25 days + birthday off).
- Comprehensive Pension Scheme.
- NHS Healthcare Cash Plan.
- Death in Service benefit (3x salary).
- Lifestyle discount scheme for entertainment, shopping, and leisure.
- Overtime pay for occasional, pre-agreed out-of-hours event support.
Ready to Take the Next Step?
If you are a self-motivated technician who wants to work in an environment where your fresh ideas are celebrated, your voice is heard, and success is rewarded, we want to hear from you. Apply today via Perfect Path Recruitment to kickstart the conversation.
2nd Line It Support Engineer in Northampton employer: Perfect Path Recruitment
Join a dynamic Managed Service Provider in Northamptonshire that prioritises personal growth and a collaborative work culture. With true hybrid flexibility, a commitment to funding your professional development, and a comprehensive benefits package including health coverage and generous holiday allowances, this is an excellent opportunity for IT professionals seeking meaningful and rewarding employment. Experience a supportive environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line It Support Engineer in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Perfect Path Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Perfect Path Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Perfect Path Recruitment!
✨Direct Apply to Perfect Path Recruitment
Let's not forget to apply directly through the Perfect Path Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line It Support Engineer in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Perfect Path Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Perfect Path Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Perfect Path Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
