At a Glance
- Tasks: Deploy cutting-edge cloud solutions and AI capabilities in customer experience platforms.
- Company: Market-leading CCaaS business with a focus on innovation.
- Benefits: Starting salary of £36,000, flexible working, and fully funded training.
- Other info: Mentorship from experienced engineers and clear career progression opportunities.
- Why this job: Fast-track your career in a dynamic field blending VoIP, cloud, and AI technologies.
- Qualifications: Experience in VoIP and a passion for cloud technology and AI.
Location: North West UK (Flexible / Remote)
Salary: £36,000 + Structured Progression
The Opportunity: Fast-Track Your Career into Enterprise CCaaS
Are you an ambitious Telecom Engineer or VoIP Specialist looking for a high-impact career pivot into Customer Experience (CX) Platforms? We are seeking a driven engineer based in the North West of the UK to join our market-leading CCaaS (Contact Centre as a Service) business. This role goes far beyond traditional telephony—you will deploy unified enterprise ecosystems blending cloud voice, CRM integrations, and next-generation AI software.
Key Career Progression:
- One-to-one mentorship from a Senior Deployment Engineer who started in this exact role 2 years ago and has already achieved two promotions alongside significant salary increases.
- Full, certified training provided.
Key Responsibilities & Tech Focus:
- VoIP Core & Migrations: Apply your background in IP telephony (SIP, RTP) and systems (e.g., Gamma, 3CX, 8x8, Mitel) to execute smooth voice carrier integrations and cloud migrations.
- CCaaS Platforms: Full training provided to deploy major cloud contact centre solutions, including RingCentral, Zoom Contact Centre, and GoTo CX.
- AI & Automation: Hands-on configuration of market-leading AI capabilities (intent recognition, self-service automation, agent assist).
- Enterprise Delivery: Design and implement intelligent IVR routing, omnichannel workflows, and ensure robust QoS.
Candidate Profile:
We are looking for a customer-focused Telecom Engineer based in the North West with a genuine passion for cloud technology and AI-driven innovations.
Technical Requirements:
- Proven VoIP Expertise: Strong foundation in IP Telephony protocols (SIP, RTP) and cloud voice networking principles.
- Client-Facing Experience: Background in B2B technical delivery or deployment environments.
- Relevant Systems: Hands-on familiarity with Gamma, 3CX, 8x8, Mitel, Cisco, or Avaya is highly desirable.
Mindset & Location:
- Location: Based in or within easy reach of the North West of England.
- Passion for Cloud & AI: Authentic interest in cloud infrastructure and AI/automation transforming customer communications.
- Growth Mindset: Proactive drive to complete fully funded certifications and rapidly scale your career.
Package & Benefits:
- Starting Salary: £36,000 per annum.
- Clear Career Path: Guaranteed salary increases and promotion milestones upon completing training and key projects.
- Fully Funded Training: Vendor certifications across leading CCaaS and AI platforms.
- Flexible Working: Hybrid/remote options tailored for North West candidates.
Ready to Apply?
If you are a North West-based VoIP engineer with a real passion for the future of Cloud and AI technology, apply today to fast-track your career in enterprise CCaaS.
CX Platform Deployment Engineer (VoIP & AI Focus) in Manchester employer: Perfect Path Recruitment
Perfect Path Recruitment is an excellent employer, offering a dynamic work culture that values collaboration and innovation. With a focus on employee growth, you will have access to ongoing training and development opportunities, alongside a comprehensive benefits package that includes 22 days of holiday plus your birthday off. The hybrid working model allows for flexibility, making it an ideal environment for those looking to balance their professional and personal lives while contributing to exciting cloud projects.
StudySmarter Expert Advice🤫
We think this is how you could land CX Platform Deployment Engineer (VoIP & AI Focus) in Manchester
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Perfect Path Recruitment and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Perfect Path Recruitment.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace CX Platform Deployment Engineer (VoIP & AI Focus) in Manchester
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Perfect Path Recruitment.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Perfect Path Recruitment.
How to prepare for a job interview at Perfect Path Recruitment
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
