At a Glance
- Tasks: Provide 2nd/3rd-line IT support across various technologies and troubleshoot complex issues.
- Company: Fast-growing Managed Service Provider in Manchester with a collaborative culture.
- Benefits: Competitive salary, performance bonus, company laptop, ongoing training, and career progression.
- Other info: Hybrid working model with three days in the office and a supportive team environment.
- Why this job: Gain real technical ownership and work on exciting cloud migrations and infrastructure upgrades.
- Qualifications: Experience in IT support, especially with Microsoft 365 and telecom systems.
The predicted salary is between 29000 - 35000 £ per year.
Requirements
- Proven experience in an IT support or IT engineering role at 2nd-line level.
- Strong hands-on experience with Microsoft 365 administration and Intune/Endpoint Manager.
- Solid understanding of telecom systems, Vo IP, mobile technologies, and network infrastructure.
- Proficiency with Windows, mac OS, and Linux environments.
- Experience with cloud services, hosted telecom solutions, and VPN technologies.
- Relevant certifications such as Comp TIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator, or CCNA are desirable.
- Experience with modern CX platforms, telecom industry software, or mobile device management (MDM) is desirable.
- Previous experience in a fast‑paced, customer‑facing IT or managed service environment is desirable.
Responsibilities
- Provide 2nd/3rd-line support across telecom, hardware, software, cloud services, and network environments.
- Troubleshoot complex issues across Windows, mac OS, mobile devices, and Microsoft 365 services.
- Resolve issues related to advanced CX platforms, telecom systems, hosted voice solutions, and mobile connectivity.
- Manage and optimise Microsoft 365 services including Exchange Online, Share Point, Teams, and Azure AD.
- Administer Intune/Endpoint Manager for device enrolment, compliance, configuration profiles, application deployment, and Autopilot.
- Implement and maintain conditional access, identity security, and modern device management best practices.
- Lead and contribute to cloud migrations, device management rollouts, infrastructure upgrades, and system improvements.
- Plan, document, and deliver project tasks, ensuring alignment with business requirements and timelines.
- Configure and troubleshoot network hardware and services including routers, switches, firewalls, VPNs, and wireless networks.
- Support telecom connectivity, Vo IP systems, mobile devices, and cloud‑based telecom services.
- Support onboarding of new users and clients, including Microsoft 365 and telecom setup.
- Communicate clearly with clients and colleagues, ensuring timely, empathetic, and effective resolution of issues.
- Maintain accurate documentation of systems, configurations, and support activities.
- Technologies
- Azure
- Cloud
- Hardware
- Support
- Linux
- mac OS
- Microsoft 365
- Mobile
- Network
- Security
- Share Point
- VPN
- Windows
- Office 365
- More
We are a fast-growing Managed Service Provider based in Manchester, working in IT MSP and Telecoms.
This is a permanent IT Technical Support Engineer (2nd Line) role with hybrid working, requiring three days per week in our Manchester office.
We offer a competitive salary of £29,000 to £35,000 depending on experience, plus a performance‑related bonus, a company laptop and tech setup, ongoing technical training and certifications, genuine career progression opportunities, and a friendly, supportive, collaborative team culture.
This role is designed for someone who wants to move beyond repetitive support tasks and gain real technical ownership with exposure to cloud migrations, infrastructure upgrades, modern device management, Microsoft 365, Intune, and advanced cloud communication technologies.
- last updated 29 week of 2026
- #J-18808-Ljbffr
2nd Line IT Support Engineer - Manchester employer: Perfect Path Recruitment
Perfect Path Recruitment is an excellent employer, offering a dynamic work culture that values collaboration and innovation. With a focus on employee growth, you will have access to ongoing training and development opportunities, alongside a comprehensive benefits package that includes 22 days of holiday plus your birthday off. The hybrid working model allows for flexibility, making it an ideal environment for those looking to balance their professional and personal lives while contributing to exciting cloud projects.
