At a Glance
- Tasks: Provide advanced IT support and lead exciting tech projects.
- Company: Fast-growing Managed Service Provider in Manchester with a collaborative culture.
- Benefits: Competitive salary, performance bonuses, ongoing training, and flexible hybrid working.
- Other info: Join a friendly team and enjoy genuine career progression opportunities.
- Why this job: Gain hands-on experience with cutting-edge technologies and accelerate your career.
- Qualifications: Experience in 2nd-line IT support and strong skills in Microsoft 365 and Intune.
If you are a motivated IT professional looking to step away from repetitive password resets and move into a role with genuine technical ownership, this is your opportunity. Perfect Path Recruitment is representing a fast-growing Managed Service Provider based in Manchester that is scaling its operations. This role is specifically designed for a 2nd-line engineer who wants to bridge the gap into 3rd-line engineering and project delivery. Instead of just maintaining the status quo, you will actively contribute to cloud migrations, infrastructure upgrades, and modern device management rollouts. Supported by a fast-paced, collaborative team, you will get hands-on exposure to advanced cloud communication technologies, Microsoft 365, and Intune administration, making it the perfect environment to rapidly accelerate your technical expertise and career trajectory.
Key Responsibilities
- Advanced Technical Support & Troubleshooting
- Provide 2nd/3rd-line support across telecom, hardware, software, cloud services, and network environments.
- Troubleshoot complex issues across Windows, macOS, mobile devices, and Microsoft 365 services.
- Resolve issues related to advanced CX platforms, telecom systems, hosted voice solutions, and mobile connectivity.
- Microsoft 365 & Intune Administration
- Manage and optimise Microsoft 365 services including Exchange Online, SharePoint, Teams, and Azure AD.
- Administer Intune/Endpoint Manager for device enrolment, compliance, configuration profiles, application deployment, and Autopilot.
- Implement and maintain conditional access, identity security, and modern device management best practices.
- Project Delivery & Technical Ownership
- Lead and contribute to critical IT projects such as cloud migrations, device management rollouts, infrastructure upgrades, and system improvements.
- Plan, document, and deliver project tasks, ensuring alignment with business requirements and timelines.
- Network & Connectivity Support
- Configure and troubleshoot network hardware and services including routers, switches, firewalls, VPNs, and wireless networks.
- Support telecom connectivity, VoIP systems, mobile devices, and cloud-based telecom services.
- Customer Support & Onboarding
- Support onboarding of new users and clients, including Microsoft 365 and telecom setup.
- Communicate clearly with clients and colleagues, ensuring timely, empathetic, and effective resolution of issues.
- Maintain accurate documentation of systems, configurations, and support activities.
Candidate Requirements
Required Qualifications & Experience
- Proven experience in an IT support or IT engineering role (specifically 2nd-line level).
- Strong hands-on experience with Microsoft 365 administration and Intune/Endpoint Manager.
- Solid understanding of telecom systems, VoIP, mobile technologies, and network infrastructure.
- Proficiency with Windows, macOS, and Linux environments.
- Experience with cloud services, hosted telecom solutions, and VPN technologies.
Preferred Qualifications (Desirable)
- Relevant certifications (e.g., CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator, or CCNA).
- Specific experience with modern CX platforms, telecom industry software, or mobile device management (MDM).
- Previous experience in a fast-paced, customer-facing IT or managed service environment.
What the Client Offers
- Competitive Salary: £29,000 – £35,000 depending on experience.
- Performance-related bonus scheme.
- Company laptop and tech setup.
- Ongoing technical training, certifications, and development.
- Genuine career progression opportunities within a rapidly growing technology business.
- Flexible hybrid working options.
- A friendly, supportive, and collaborative team culture.
2nd Line IT Support Engineer in Manchester employer: Perfect Path Recruitment
Join a dynamic Managed Service Provider in Manchester, where you will not only enhance your technical skills but also enjoy a supportive and collaborative work culture. With competitive salaries, performance bonuses, and ongoing training opportunities, this role offers a clear path for career progression while working on exciting projects like cloud migrations and infrastructure upgrades. Embrace the flexibility of hybrid working and be part of a team that values your contributions and fosters your growth.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Perfect Path Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Perfect Path Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Perfect Path Recruitment!
✨Direct Apply to Perfect Path Recruitment
Let's not forget to apply directly through the Perfect Path Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Perfect Path Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Perfect Path Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Perfect Path Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
