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- Tasks: Lead a dynamic team of IT professionals and deliver top-notch tech solutions.
- Company: Join the UK's fastest-growing tech company, dedicated to empowering small and medium businesses.
- Benefits: Enjoy flexible hours, onsite parking, and a staff share equity scheme.
- Why this job: Be part of a collaborative culture that prioritises customer satisfaction and professional growth.
- Qualifications: Experience in ICT, strong customer service skills, and technical expertise in cloud technologies required.
- Other info: Opportunity for ongoing training and development in a fast-paced environment.
The predicted salary is between 45000 - 50000 £ per year.
Location: Bridgend, South Wales
Salary: £45,000 – £50,000
Job type: Full time / Permanent (5 days a week 9am to 5.30pm, Flexible hours between 8am - 6pm)
Company Overview: We are working with the fastest growing Tech Company in the UK, providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West and North Wales, their ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
They are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for leading a team of IT delivery engineers.
Job Responsibilities:
- Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount.
- Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles.
- Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations.
- Collaborate closely with clients to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives.
- Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our clients and our team.
- Work closely with our IT Project managers to ensure projects are delivered on time and on budget.
- Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation).
- Create documentation and knowledge base articles to assist users in resolving common issues.
- Provide excellent customer service by communicating effectively and professionally with end-users.
- Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development.
Job Experience Required:
- Have an ICT background within an MSP with experience of leading a team.
- Solid experience in customer service (excellent verbal and written communication skills required).
- Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies.
- Essential experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure, Backup Solutions and security firewalls.
- Loves working as part of a team.
- Comfortable with using CRMs and documentation solutions.
- Holds a Full UK valid driving license.
Remuneration and Benefits:
- Staff Share Equity Scheme.
- Onsite Parking.
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays).
IT Delivery Manager employer: Perfect Path Recruitment
Contact Detail:
Perfect Path Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in cloud technologies and IT infrastructure. Being knowledgeable about Microsoft 365, Azure, and virtualisation will not only boost your confidence but also show our hiring team that you're proactive and passionate about the field.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully led a team in the past. Highlighting your ability to inspire and develop others will resonate well with us, as we value a collaborative working environment.
✨Tip Number 3
Prepare to discuss your customer service philosophy. We prioritise customer satisfaction, so be ready to share specific instances where you went above and beyond to meet client needs, showcasing your commitment to a customer-centric approach.
✨Tip Number 4
Network with professionals in the ICT sector, especially those who have experience in managed service providers (MSPs). Engaging with industry peers can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace IT Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT delivery and management. Emphasise your leadership skills, customer service expertise, and technical knowledge in areas like Microsoft 365 and cloud technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed projects or improved team performance in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to IT infrastructure, networking, and security. Make sure to include any experience with CRM systems and documentation solutions, as these are important for the role.
Showcase Continuous Learning: Demonstrate your commitment to professional development by mentioning any recent training or certifications related to IT delivery or emerging technologies. This shows that you stay updated on industry trends and are eager to grow in your career.
How to prepare for a job interview at Perfect Path Recruitment
✨Show Your Leadership Skills
As an IT Delivery Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past. Highlight any training programs you've implemented to support team development.
✨Demonstrate Customer-Centric Thinking
This role requires a strong focus on customer service. Be ready to share specific instances where you've gone above and beyond for clients. Discuss how you prioritise customer satisfaction and how you empower your team to do the same.
✨Stay Updated on Industry Trends
The tech industry is always evolving. Show your enthusiasm for staying current by discussing recent trends or technologies that excite you. Mention any relevant training or certifications you've pursued to enhance your knowledge.
✨Prepare for Technical Questions
Given the technical nature of this role, expect questions about your expertise in IT infrastructure, cloud technologies, and security. Brush up on key concepts related to Microsoft 365, Azure, and networking to demonstrate your proficiency.
