At a Glance
- Tasks: Lead diverse IT projects, ensuring seamless delivery and top-notch client service.
- Company: Join a thriving IT Managed Service Provider in West Sussex with a dynamic culture.
- Benefits: Enjoy a competitive salary of £35,000 plus access to a company vehicle.
- Other info: Great career growth opportunities and structured training for personal development.
- Why this job: Make a real impact on client environments while developing your technical skills.
- Qualifications: 2+ years in a 1st Line role; strong IT troubleshooting and project management skills.
Location: West Sussex, Horsham (Hybrid/Field-based)
Client Travel: Generally within a 1-hour commute of Head Office (Occasional travel across South-East & London using company vehicle)
Sector: IT Managed Service Provider (MSP)
Salary & Benefits: £35,000 Basic Salary + Company Vehicle Access
Reporting To: Projects Manager
Overview
We are partnering with a highly successful and expanding IT Managed Service Provider (MSP) based in West Sussex to recruit a driven and skilled 2nd Line IT Projects Engineer. This is a fantastic opportunity for a technically proficient and highly organised individual to take ownership of diverse IT project delivery, ensuring our clients receive top-tier, efficient, and seamless service.
The Role: What You’ll Be Doing (Project Ownership & Scope)
As the 'go-to' technical specialist on numerous projects, your primary objective is to guarantee the smooth, high-quality, and timely completion of Cloud IT, IT infrastructure, Network Security, installations and upgrades across the client base.
Key Responsibilities Include:
- End-to-End Project Delivery:
- Crucially, the Projects Team is responsible for the complete technical delivery of all new client onboarding.
- Managing projects focused on adding to the existing IT portfolio of established customers.
- Assisting with and taking ownership of installations and project implementation tasks from initiation to completion.
- Scheduling projects into logical, timely steps while adhering strictly to budgets and set deadlines.
- Ensuring a smooth handover of clients to the Helpdesk Support Team once projects are successfully deployed and signed off.
- Operational Requirements:
- Ensuring Risk Assessments are thoroughly completed before any on-site work commences.
- Serving as a key point of contact for project-related communication via phone and email with clients.
- Providing essential remote support for project tasks and maintenance using our RMM (Remote Monitoring and Management) system.
- Field Work: Travelling to client sites, which are generally within a 1-hour commute of the West Sussex Head Office, to carry out installation and project-specific support work – facilitated by access to a company vehicle.
- Proactively monitoring critical systems, including the status of backup systems.
- Performing and recommending proactive maintenance to enhance client stability and performance.
- Maintaining meticulous project documentation, notes, and paperwork, ensuring full accuracy.
- Assisting the Projects Manager by providing timely updates on project progress and escalating potential issues immediately.
The Ideal Candidate: Your Skills & Experience
We are looking for a self-starting, professional with strong 2nd Line technical skills and proven project coordination capabilities.
Essential Experience & Qualifications:
- Technical Literacy: Excellent general IT and technical troubleshooting skills.
- Project Mindset: Proven organisational and Project Management skills, with the ability to manage your own diverse workload autonomously.
- Required Experience: This role is NOT suitable for a step up from an apprenticeship or for candidates with less than 2 years of experience in a 1st Line role within an IT Managed Service Provider (MSP) environment.
Desirable Qualifications (A Significant Advantage):
- Qualifications are not essential for this role but any of the following would be beneficial:
- CompTIA: A+, Security+, Network+
- Cisco: CCNA
- Microsoft: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), AZ-140 (Azure Virtual Desktop Specialist)
Core Competencies:
- Communication: Exceptional telephone manner and interpersonal skills, with the ability to remain calm and confident in high-pressure situations.
- Judgement & Ethics: Strong ability to listen, make sound judgements, and an unwavering understanding of the need for client confidentiality.
- Drive & Initiative: A strong work ethic, goal-orientation, and a dynamic, resourceful approach to problem-solving ("thinking on your feet").
- Professional Foundation: Strong analytical, written, and numeracy skills for detailed planning and documentation.
- Commercial Awareness: An understanding of how IT projects translate into business value for clients.
The Rewards & Opportunities
This role offers more than just a job; it offers a career trajectory within a thriving MSP environment.
- Impact: A genuine opportunity to significantly influence the initial setup and overall success of new and existing client environments.
- Development: Structured opportunities for both personal and professional growth, including agreed-upon training plans to deepen your knowledge of our business sector and technical stack (potentially supporting achievement of the desirable qualifications listed above).
- Autonomy: The chance to manage critical project tasks with high visibility and minimal supervision.
How to apply
If you are a talented 2nd Line Engineer based near West Sussex with the required MSP experience, ready to own project delivery (including new client onboarding) with manageable travel, a basic salary of £35,000, and access to a company vehicle for site visits, apply today.
IT Project Engineer in Horsham employer: Perfect Path Recruitment
Perfect Path Recruitment is an excellent employer, offering a dynamic work culture that values collaboration and innovation. With a focus on employee growth, you will have access to ongoing training and development opportunities, alongside a comprehensive benefits package that includes 22 days of holiday plus your birthday off. The hybrid working model allows for flexibility, making it an ideal environment for those looking to balance their professional and personal lives while contributing to exciting cloud projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Project Engineer in Horsham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Perfect Path Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Perfect Path Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Perfect Path Recruitment!
✨Direct Apply to Perfect Path Recruitment
Let's not forget to apply directly through the Perfect Path Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Project Engineer in Horsham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Perfect Path Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Perfect Path Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Perfect Path Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
