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For Companies At a Glance
- Tasks: Support clients, build relationships, and identify upselling opportunities in a dynamic environment.
- Company: Join a leading IT Managed Service Provider and Telecom company based in Plymouth.
- Benefits: Enjoy 25 days annual leave, healthcare, pension, and paid volunteer day.
- Why this job: Be part of a vibrant team that values customer relationships and personal growth.
- Qualifications: Two years' experience in a similar role, strong communication skills, and basic IT knowledge required.
- Other info: Mix of office and fieldwork with opportunities for networking and professional development.
The predicted salary is between 27000 - 30000 £ per year.
Salary: £27,000 - £30,000
Location: Plymouth
Duration: Permanent
Industry: IT Managed Service and Telecoms
Overview
Are you someone who is passionate about providing great customer support and have a genuine interest in technology? If so, we are actively recruiting for a leading IT Managed Service Provider and Telecom company based in Plymouth who are looking for an additional customer success executive. Your key role will be supporting the existing client base whilst identifying opportunities to upsell our client's technology portfolio.
The Role
Reporting to the Customer Success Manager, you will bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your customer stakeholders and support sustaining long-term, positive relationships with customers whilst exploring opportunities to extend service offerings provided. The role requires a candidate who is driven, solution focused, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results. The candidate should have strong interpersonal skills.
Whilst not a technical role, the Customer Success Executive will be expected to develop and maintain a strong technical understanding of the products and services. The role is a mix of office and fieldwork. You are expected to attend company meetings, client meetings and networking events as required.
Duties & Responsibilities
- Build and maintain strong, positive relationships with clients assigned to you.
- Ensure that all clients receive services that are within their budget and meet their needs.
- Discover and up-sell/cross-sell opportunities to extend service offerings to clients.
- Remain diligent and ensure all contracts are renewed upon expiration.
- Demonstrate exceptional attention to detail with all administrative tasks.
- Visit and host clients in order to form a close bond and foster a “can do” attitude. This includes out-of-hours events.
- Handle complaints in a professional manner, ensuring follow-up actions are taken and company process followed.
- Generate progress reports for clients, the Customer Success Manager and other senior staff.
- Work closely with the Sales Team and liaise with the Technical Team on behalf of the client.
- Deputise for the Customer Success Manager in their absence, where directed.
- Develop and maintain a sound technical understanding of products and services the company offers.
Personal Attributes:
- Provide an exceptional service to the client and a positive relationship with your colleagues.
- Undertake training and to assist in training other or new members of staff as required.
- Undertake other duties as may be required within the general scope of the job.
- Work in accordance with all company procedures and guidelines.
Having the right attitude and approach to business is crucial. Our client believes strongly in their core values and expect every member of the team to embody them. You will be expected to provide an authentic service and to deliver an exceptional experience that goes beyond expectations. Your aim should be to create long-lasting relationships with clients and make a positive difference to their business.
You must have:
- A minimum two years' experience in a similar role
- A driving licence and willingness to travel
- Exceptional communication and inter-personal skills
- Organised, proactive and with exceptional attention to detail
- Driven and solution focused
- Overall sound educational background
- Basic IT knowledge (including all Microsoft packages)
It would be beneficial if you have:
- Experience of working within technology
- Experience of working for an SME
Salary & Benefits
- £27,000 - £30,000 DOE
- 25 days of annual leave, plus bank holidays, rising by one day per year after five years of service
- Workplace pension and life insurance
- Enrolment into the company's Vitality Healthcare Scheme
- One day per year, fully paid, to volunteer and ‘give back’ to a charity or local cause of your choice
- Regular social events
Customer Success Executive employer: Perfect Path Recruitment
Contact Detail:
Perfect Path Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. Understanding their technology portfolio will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare examples of how you've successfully built relationships with clients in previous roles. Being able to share specific instances where you've enhanced customer satisfaction or identified upselling opportunities will set you apart.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges the company might face in customer success. Proposing solutions during your discussions can highlight your proactive approach and readiness for the role.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technology. Emphasise any previous roles where you successfully built client relationships or identified upselling opportunities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and technology. Mention specific examples of how you've provided exceptional service and maintained long-term client relationships in the past.
Showcase Your Interpersonal Skills: During the application process, highlight your strong communication and interpersonal skills. Provide examples of how you've effectively collaborated with teams and clients to achieve positive outcomes.
Demonstrate Your Technical Understanding: Even though the role isn't technical, it's important to show that you have a sound understanding of IT products and services. Mention any relevant training or experience that demonstrates your ability to learn and adapt quickly.
How to prepare for a job interview at Perfect Path Recruitment
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for providing excellent customer support. Share examples from your past experiences where you went above and beyond to help a client, as this will demonstrate your commitment to customer success.
✨Demonstrate Technical Understanding
While the role isn't purely technical, having a solid grasp of the products and services offered is crucial. Prepare to discuss how you've learned about technology in previous roles and how you can apply that knowledge to support clients effectively.
✨Highlight Your Interpersonal Skills
Since building relationships is key in this role, be ready to showcase your interpersonal skills. Use specific examples to illustrate how you've successfully established rapport with clients or colleagues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you've had to manage complaints or upsell services, and be prepared to explain your thought process and actions.
