At a Glance
- Tasks: Resolve complex IT issues and support cloud environments while mentoring junior technicians.
- Company: Join a fun, rapidly growing Managed Service Provider with a collaborative culture.
- Benefits: Enjoy 22 days holiday plus your birthday off, healthcare cash plan, and a strong pension scheme.
- Other info: Hybrid work model with personal development plans and opportunities for career growth.
- Why this job: Make a real impact in IT support while developing your skills in a supportive environment.
- Qualifications: Experience in 2nd Line Support and familiarity with Microsoft tools; certifications are a plus.
The predicted salary is between 32000 - 35000 £ per year.
Requirements
- We are looking for someone with a solid background as a 2nd Line Support Technician/Engineer, or in a similar role, within an IT or MSP environment.
- We need strong expertise in Microsoft operating systems, Active Directory, and Group Policy.
- Familiarity with cloud tools such as Azure, Entra ID, and Intune is highly desired.
- Experience with Vo IP phone systems, connectivity, and audio‑visual setups is a strong advantage.
- We ideally want certifications such as Comp TIA A+, Microsoft MS900, AZ900, or MD100/101/102, or someone working towards them.
- We need a friendly, confident phone manner and the ability to explain technical solutions clearly without jargon.
Responsibilities
- We want you to take ownership of escalated 2nd‑line incidents and work with 1st‑line teams and vendors to diagnose and resolve complex network, hardware, and software issues.
- We need you to configure and maintain computer hardware, routers, switches, access points, and business connectivity equipment.
- We want you to support cloud environments using the Microsoft suite, including Admin Centre, Azure, Entra ID, and Intune.
- We need you to provide hands‑on support for Vo IP systems and Teams Meeting Room environments, including AV/CMS.
- We want you to mentor 1st‑line technicians and work with 3rd‑line engineers to identify recurring ticket trends and implement permanent fixes.
- Technologies
- Active Directory
- Azure
- Cloud
- CMS
- Hardware
- Support
- Network
- More
We are a rapidly growing, highly respected Managed Service Provider with a collaborative, fun environment where jargon is kept to a minimum and personal growth matters.
We offer true hybrid flexibility based on performance, a dedicated personal development plan with funded industry‑recognised training, and a strong benefits package that includes 22 days of holiday plus your birthday off, increasing to 25 days in year two, an NHS Healthcare Top‑Up Cash Plan, a comprehensive pension scheme, death in service cover, a lifestyle discount scheme, and overtime pay for occasional pre‑agreed out‑of‑hours event support.
The role is based in Northamptonshire on a hybrid basis with occasional local client site visits, and the hours are 37.5 per week on a shift‑based rota between 08:00 and 18:00, Monday to Friday.
- last updated 27 week of 2026
- #J-18808-Ljbffr
2nd Line IT Support Engineer employer: Perfect Path Recruitment
As a rapidly growing Managed Service Provider, we pride ourselves on fostering a collaborative and enjoyable work environment where personal growth is a priority. Our hybrid working model offers flexibility based on performance, alongside a comprehensive benefits package that includes generous holiday allowances, healthcare support, and funded training opportunities to help you advance your career in IT. Located in Northamptonshire, this role not only allows for professional development but also provides the chance to make a meaningful impact within a supportive team.
