At a Glance
- Tasks: Support daily operations, manage shipments, and ensure seamless service for customers.
- Company: Fast-paced luxury fashion brand in West London.
- Benefits: Competitive salary, hands-on experience, and a dynamic work environment.
- Other info: Join a collaborative team and enhance your career in a vibrant setting.
- Why this job: Gain valuable experience in operations and logistics within a trendy industry.
- Qualifications: Experience in operations or logistics, strong organisational skills, and Excel proficiency.
The predicted salary is between 37000 - 37000 £ per year.
Location: West London (Full Time – 3 month contract)
Department: Operations & Supply Chain
Reporting to: Supply Chain Manager
Salary: Up to £37,000 (pro-rata)
THE ROLE
We are looking for an organised, proactive and detail-focused Operations Co-ordinator to join our busy Operations Department. The role will support the day-to-day running of the operations functions, ensuring order shipments, returns and administrative processes are managed accurately and efficiently. Working closely with the Operations team, 3PL warehouses, Ecommerce, Finance & Sales, the role will play an important part in ensuring our customers and wholesale partners receive a seamless service. This is an ideal opportunity for someone looking to gain experience within Operations, Logistics and Supply Chain in a fast-paced luxury fashion environment.
KEY RESPONSIBILITIES
- B2B & WHOLESALE OPERATIONS
- Assist with the processing and shipment of B2B/Wholesale orders
- Maintain shipping documentation and customer/vendor requirements
- Manage customer booking-in portals and shipping requirements
- Ensure compliance with customer routing guides, carton labelling, ASN requirements, and delivery windows
- Coordinate palletised and parcel shipments where required
- Support additional outbound process activities as volumes scale
- E-COMMERCE OPERATIONS
- Support the day-to-day processing of E-Commerce and Marketplace orders and shipments
- Liaise with 3PL warehouses to ensure orders are picked, packed and dispatched accurately and on time
- Monitor order status and investigate shipment delays or discrepancies
- Support the processing of customer returns, refunds and faulty items in collaboration with the Ecommerce team
- Liaise with Customer Service and 3PL warehouses to resolve customer order queries
- ADMINISTRATION
- Update spreadsheets, trackers and systems with accurate information
- Download, file and maintain POD documents from carriers and warehouse systems, ensuring records are complete and easily accessible for audit and finance purposes
- Assist with season preparation such as AW/SS launches, off-price orders, shipment planning
- Support general admin duties including document filing and maintaining accurate shipment and delivery records
- Participate in team meetings and cross-alignment meetings
SKILLS & EXPERIENCE
- Previous experience in an operations, logistics, supply chain or related administration role
- Strong organisational and time-management skills
- Excellent attention to detail and accuracy
- Strong Excel skills including V/X lookup, pivot tables and basic data analysis
- Ability to manage multiple priorities and work to deadlines
- Strong communication skills with confidence to liaise with internal and external partners
- Ability to work independently while being a strong team player
Operations Co-Ordinator (FTC) in London employer: Perfect Moment
Join our dynamic team in West London as an Operations Co-Ordinator, where you'll thrive in a fast-paced luxury fashion environment. We offer a supportive work culture that values collaboration and innovation, alongside opportunities for professional growth within the operations and supply chain sectors. With competitive pay and a focus on employee development, this role is perfect for those looking to make a meaningful impact while enjoying the unique advantages of working in a vibrant city.
