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- Tasks: Coordinate services, manage engineer schedules, and handle customer inquiries.
- Company: Established organisation in North Watford with a supportive team.
- Benefits: 23 days holiday, pension scheme, and a festive break.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Experience in administration and a knack for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
My client is a well established organisation based in North Watford who are seeking a proactive Administrator, Service Co-ordinator to join their small team. Due to the location must have own transport.
Responsibilities
- Taking inbound calls from customers requesting an Engineer to attend their site to attend an urgent breakdown
- Book in a service/maintenance visit by an engineer
- Request more information about the service the company provides
- Calling in to follow up on a quotation they have been provided with
- Managing insurances for the businesses including cars, vans and business insurance
- Managing the diaries for the engineers
- Ordering spare parts for the engineers
- Booking in new installations
- Use of a system called Clik and also Word and Excel
Looking for a proactive individual who can deal with a fast paced environment at certain times of the year and get the job done.
Qualifications
- Ideally experience in a Service Administrator, Service Co-ordinator or Administrator role where you understand the need to provide excellent customer service
- Live within easy commuting distance of North Watford and have your own transport
- Highly organised and able to work in a fast-paced environment
Details
- Hours: 8 am to 5 pm Monday to Friday
- 23 days hols, closed at Xmas, Pension.
Service Coordinator, Service Admin, Administrator employer: Perfect Management Limited
Contact Detail:
Perfect Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator, Service Admin, Administrator
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your conversation during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since you'll be taking inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with handling customer queries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or tight deadlines in the past. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, we encourage you to apply through our website for a smoother process!
We think you need these skills to ace Service Coordinator, Service Admin, Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Administrator or Coordinator. We want to see how you've provided excellent customer service in the past, so don’t hold back on those examples!
Show Off Your Organisational Skills: Since this role requires someone who can juggle multiple tasks, let us know how you’ve managed diaries, booked services, or handled urgent requests before. We love a proactive approach!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re the perfect fit for our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Perfect Management Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Coordinator. Familiarise yourself with tasks like managing diaries, booking services, and handling customer calls. This will help you demonstrate your knowledge and show that you're proactive.
✨Showcase Your Organisational Skills
Since the role requires excellent organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised and kept everything on track, especially in fast-paced environments.
✨Familiarise Yourself with Relevant Software
Get to grips with Clik, Word, and Excel before the interview. If you have experience with similar systems, be ready to discuss how you used them effectively. This shows you're tech-savvy and can hit the ground running.
✨Prepare for Customer Service Scenarios
Think about common customer service challenges you might face in this role. Prepare to discuss how you would handle situations like urgent breakdown requests or follow-ups on quotations. This will demonstrate your commitment to providing excellent service.