Front of House Manager

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 100 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

We are searching for a Front Of House Manager to work alongside the management team to ensure the smooth opening of our new home, Friends Place, in Calcot, Reading. Our state-of-the-art care home will feature 66 luxury bedrooms with ensuite wet rooms, a cinema for residents to enjoy movie nights and entertainment, a stylish salon offering professional pampering, a peaceful library for reading and reflection, and a vibrant bar for socialising and relaxation. Our modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported. Friends Place will be a vibrant, welcoming community, providing exceptional residential, dementia, and respite care.

Are you an experienced administrator looking for the next exciting step in your career? Are you comfortable working in a fast-paced environment with a wide range of responsibilities and enquiries? Do you want to go home feeling like you are making a real difference to older people's lives?

You will be joining as a key member of our dedicated management team acting as a first point of contact for all enquiries and visitors to the home and implementing initiatives to generate customer enquiries in order to maximise revenue. In this varied role, you will undertake a variety of general administration tasks such as involvement with invoicing, ordering supplies, and booking training. Supporting the wider team, you will plan events within the care home to engage the local community and support the activities team with administrative-based activities for the residents. You will actively manage and support the move in and out of residents and ensure that all available bedrooms are to showroom standard at all times. One thing is for sure, no two days will be the same!

Our ideal candidate will:

• Have a good standard of general education and will hold a minimum of GCSE Maths and English.
• Be experienced in providing efficient administrative support in a timely and confidential manner.
• Be comfortable working to financial and HR policies and procedures.
• Be proficient in Microsoft Office 365 software, including Outlook, Word, and Excel in addition to staffing and financial systems.
• Hold either AAT or NVQ Level 2 in Administration (desirable).
• Have experience in successfully promoting services for residential/nursing homes for older people or within a charity (desirable).
• Be knowledgeable on the principles in sales and marketing.
• A team player with excellent communication and interpersonal skills, you will be organised, accurate, and thorough in your work, taking pride in setting high standards.
• A positive person with a friendly manner, you will be comfortable working to deadlines to ensure the smooth running of the home.

Above all, we would like you to be a champion of our mission, vision, and values helping to support older people live well in later life. This isn't just a job; it's about making a difference to older people's lives every day.

In return for your hard work and dedication, you can look forward to a wealth of benefits:

• Group Pension Plan, with a 6% contribution from us.
• Generous annual leave.
• Wellbeing support through various initiatives, including an employee assistance programme.
• Learning, development, and progression opportunities.
• Monthly prize draw, with 3 prizes to be won.
• Retail discount schemes to make your salary go further.
• Access to loans at affordable rates, saving directly from salary and advance pay already earned.
• Health cash plans for you and your family.
• Cycle to work scheme.
• Long service awards that increase with length of service.
• Refer a friend to work for us and receive a £200 bonus.
• Free DBS checks.

Keeping everyone safe is one of the charity's core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other's differences. Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right to work in the UK. Don't delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.