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- Tasks: Lead casework services, empowering horticulturists to overcome life challenges.
- Company: Perennial, the UK's only charity dedicated to horticulture support.
- Benefits: £40,000 salary, 25 days holiday, private healthcare, and family-friendly policies.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: 3+ years in advice services and experience managing remote teams.
- Other info: Join a diverse team committed to improving wellbeing in horticulture.
The predicted salary is between 40000 - 56000 £ per year.
Home-based with travel across the UK
About Us
Perennial is the nation's only charity dedicated to helping people in horticulture. Together with our network of partners, we provide free support, information, advice, financial assistance and services for horticulturalists and their loved ones experiencing illness, disability, bereavement, family breakdown and financial difficulties. We have a real focus on improving the health and wellbeing outcomes of people working in horticulture and have an ambitious preventative strategy to create better futures for people working in horticulture.
We are now looking for a Caseworker Service Manager to join us on a full-time basis, working 37.5 hours per week, for a 12 month, fixed term contract.
The Benefits
- Salary of £40,000 per annum
- 25 days' holiday, plus Bank Holidays
- Pension
- DIS benefit (3x salary)
- Private healthcare coverage
- Sickness pay
- Comprehensive benefits package
- Well-established family-friendly policies, including the ability to have extra unpaid leave
- Time off for dependants
This is an exceptional opportunity for an experienced advice and information service professional with an excellent leadership style and a background of working with adults or families with complex needs to join our vital organisation. You will have the chance to take the reins of a nationally recognised service that transforms the lives of people and ensures they are equipped and supported to thrive and enjoy life. Just as you'll be there to support our service users, we'll be here to support you. You'll discover a fantastic benefits package designed to give you the flexibility, security, and wellbeing focus you need to thrive in your career and life beyond work and chances to grow and develop professionally with us.
The Role
As a Caseworker Service Manager, you will lead the operational delivery of our casework and advice services, empowering people in horticulture across the UK to navigate and overcome a wide range of life challenges. Specifically, you will oversee the management of our multi-channel casework services, ensuring they are compliant, effective and aligned with our strategy to both help people in crisis and prevent future difficulties. You will also be a key figure in building a positive working culture, managing a remote casework team through effective planning and allocation of work, training, development and support. Your work, and the work of your team, will support individuals and families through key life events such as ill health, financial hardship, bereavement and family breakdown. You will ensure they receive tailored, person-centred interventions that focus on long-term resilience and positive outcomes.
Additionally, you will:
- Provide guidance and expertise on complex and challenging cases
- Monitor case management protocols to maintain quality standards
- Ensure regulatory and policy changes are implemented effectively
About You
To be considered as a Caseworker Service Manager, you will need:
- At least three years' experience within an advice and information service delivery environment
- At least two years' experience of line managing a dispersed team
- Experience of working with adults or families with complex needs, delivering outcome-focused interventions
- Experience of assessing the operational impact of regulations and policies and implementing new processes
- Technical knowledge in at least one of the following areas: welfare benefits, health and social care systems, or housing systems
- Knowledge of safeguarding, risk and needs assessment, and support planning procedures
- Competency in IT systems and packages
- Strong organisational and project management skills
- Strong communication and influencing skills
Other organisations may call this role Service Delivery Manager, Advice Service Manager, Welfare Services Manager, Casework Lead, Service Lead, or Casework Manager.
Webrecruit and Perennial are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to become our next Caseworker Service Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £40,000.00 per year
Work Location: In person
Casework Service Manager – Casework Services employer: Perennial
Contact Detail:
Perennial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Service Manager – Casework Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the horticulture sector and let them know you're on the hunt for a Casework Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Perennial and their mission. Understand their focus on improving health and wellbeing outcomes, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you've successfully managed teams and delivered outcome-focused interventions. Use specific examples that demonstrate your ability to empower others and drive positive change.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Perennial and making a difference in the horticulture community.
We think you need these skills to ace Casework Service Manager – Casework Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in advice and information services. We want to see how your background aligns with the role of Casework Service Manager, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Skills: As a Casework Service Manager, you'll be leading a remote team. Use your application to demonstrate your leadership style and any previous experience managing teams, especially in challenging environments. We love to see how you empower others!
Highlight Relevant Experience: We’re looking for someone with experience working with adults or families facing complex needs. Be sure to include specific examples of how you've delivered outcome-focused interventions in your past roles. This will really help us understand your fit for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Perennial
✨Know Your Stuff
Make sure you brush up on your knowledge of casework services and the specific challenges faced by people in horticulture. Familiarise yourself with the charity's mission and how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Casework Service Manager, you'll need to demonstrate your ability to lead a remote team effectively. Prepare examples of how you've managed teams in the past, focusing on training, support, and creating a positive working culture.
✨Be Ready for Scenario Questions
Expect questions about handling complex cases and implementing new processes. Think of specific situations where you've successfully navigated challenges and be ready to discuss the outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's strategies and future plans. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
