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For Companies At a Glance
- Tasks: Support brokers with mortgage applications and provide exceptional customer service.
- Company: Join Perenna, a digital mortgage bank revolutionising fixed-rate mortgages.
- Benefits: Enjoy 38 days holiday, private healthcare, and a generous pension scheme.
- Why this job: Be part of a dynamic team focused on transforming the mortgage experience for customers.
- Qualifications: Knowledge of the mortgage sector and strong relationship management skills are essential.
- Other info: Flexible working options available; hybrid role with office and remote work.
Intermediary Support Specialist – full and part time roles available
We’re Perenna, a digital mortgage bank offering flexible fixed rate mortgages, providing full payment certainty and protecting borrowers against interest rate rises.
Our Intermediary Support Team is at the forefront of the relationships we manage with our distribution networks. We help brokers understand our products and application processes, so that mortgage customers have the best possible experience when they apply for a mortgage with Perenna. We’re looking for people who are passionate about exceptional customer experience and having some knowledge of the mortgage market to join our team, where you’ll hep to make sure that our broker partners and their customers have the best possible experience of applying for a Perenna mortgage.
We’re looking to fill 2 positions, and at least one role will be available on a part time basis. We’re open to discussing a range of working patterns, so please indicate in your application if you’re interested in a full or a part time role.
What you’ll be doing.
The team will manage the end-to-end support for our brokers – new broker registration, changes and offboarding, responding to new business enquiries and escalations, logging complaints via brokers, responding t…
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Intermediary Support Specialist employer: Perenna
Contact Detail:
Perenna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediary Support Specialist
✨Tip Number 1
Familiarise yourself with the mortgage market and Perenna's unique offerings. Understanding our products and how they differ from competitors will help you engage effectively with brokers and demonstrate your passion for exceptional customer experience.
✨Tip Number 2
Practice your communication skills, especially in handling inbound queries. Since the role involves a lot of interaction with brokers, being able to convey information clearly and build rapport quickly will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities during the interview process. Highlight experiences where you've collaborated with colleagues to achieve shared goals, as this aligns with our culture of transparency and collaboration at Perenna.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios related to broker support and customer outcomes. This will demonstrate your understanding of responsible lending principles and your commitment to delivering great experiences for our partners.
We think you need these skills to ace Intermediary Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the mortgage sector. Emphasise any roles where you've dealt with customer support or broker relationships, as this is crucial for the Intermediary Support Specialist position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for exceptional customer experience and your understanding of the mortgage market. Mention specific examples of how you've successfully managed relationships or handled inquiries in previous roles.
Showcase Relevant Skills: Highlight your familiarity with CRM tools and your ability to handle inbound queries effectively. Make sure to mention your attention to detail and collaborative spirit, as these are key traits for the role.
Indicate Your Availability: Since Perenna is open to discussing full-time and part-time roles, clearly state your preferred working pattern in your application. This shows your flexibility and willingness to fit into their team structure.
How to prepare for a job interview at Perenna
✨Show Your Knowledge of the Mortgage Market
Make sure to brush up on your understanding of the residential mortgage sector. Be prepared to discuss current trends, responsible lending principles, and how they impact customer experiences. This will demonstrate your passion for the industry and your ability to support brokers effectively.
✨Emphasise Relationship Management Skills
Since the role involves cultivating relationships with brokers, highlight your experience in managing partnerships. Share specific examples of how you've successfully handled queries or built rapport with clients in previous roles, showcasing your engaging approach.
✨Demonstrate Team Collaboration
Perenna values teamwork, so be ready to discuss how you thrive in collaborative environments. Share instances where you've worked closely with colleagues to achieve shared goals, and express your enthusiasm for contributing to a positive team culture.
✨Prepare for Cultural Fit Questions
The interview process will include questions about your values and how you align with Perenna's culture. Reflect on what transparency, collaboration, and shared success mean to you, and think of examples that illustrate these values in your work.
