At a Glance
- Tasks: Design and implement BMC Helix ITSM solutions for enterprise-scale projects.
- Company: Join Peregrine, a leader in tech and change programmes across the UK.
- Benefits: Enjoy competitive salary, flexible working, and continuous learning opportunities.
- Other info: Be part of a diverse team that values curiosity and collaboration.
- Why this job: Make a real impact on high-stakes projects while growing your career.
- Qualifications: Experience with BMC Helix ITSM and strong scripting skills required.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions.
Responsibilities:
- Design, develop, configure, and maintain BMC Helix ITSM solutions.
- Administer and enhance core ITSM modules including: Incident Management, Problem Management, Change Management, CMDB, Asset Management, Smart IT.
- Develop and maintain AR System workflows, including: Active Links, Filters, Escalations, Menu Objects.
- Configure and develop applications using BMC Helix Innovation Studio.
- Implement workflow automation and self-service capabilities across the platform.
- Deploy, manage, and troubleshoot BMC Helix environments within cloud and containerised infrastructures.
- Build and support integrations using REST APIs, SOAP services, JSON, XML, and BMC Helix Integration Services.
- Develop automation scripts using Python, PowerShell, or Bash.
- Support CI/CD and deployment pipelines using technologies such as Jenkins and Ansible.
- Participate in platform upgrades, patching, migrations, and performance optimisation activities.
- Monitor platform health and troubleshoot complex technical issues.
- Collaborate with cross-functional teams including infrastructure, development, security, and service management.
- Produce technical documentation, solution designs, and operational procedures.
Skills & Experience:
- Strong experience administering and developing within BMC Helix ITSM.
- Extensive knowledge of: Incident Management, Problem Management, Change Management, CMDB, Asset Management, Smart IT.
- Experience configuring enterprise service management processes.
- Experience integrating enterprise applications using: REST APIs, SOAP, Web Services, JSON, XML.
- Knowledge of BMC Helix Integration Service (iPaaS).
- Proficiency with Python, PowerShell, or Bash scripting.
Desirable skills:
- BMC Certified Professional certifications.
- ITIL Managing Professional or higher.
- Agile, Scrum, or SAFe certification.
- Cloud certifications (AWS, Azure, or GCP).
- Security Clearance (SC).
About Peregrine:
We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference.
Our Culture:
We're curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that's helping clients solve tough problems or creating opportunities for people from all walks of life.
Diversity and Inclusion:
We're proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we're committed to building an inclusive workplace where everyone can thrive.
Lead Infrastructure Engineer in Sunderland employer: Peregrine
At Peregrine, we pride ourselves on being an exceptional employer that values the unique contributions of each team member. Our hybrid work model fosters a flexible and inclusive environment, while our commitment to professional development ensures that employees have ample opportunities for growth and advancement. By joining us, you will be part of a dynamic team dedicated to delivering impactful projects that enhance public safety and national infrastructure.
