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- Tasks: Ensure smooth service transitions and validate new capabilities through Business Acceptance Testing.
- Company: Peregrine Resourcing, a forward-thinking company focused on meaningful partnerships.
- Benefits: Competitive salary, diverse culture, and opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in service delivery and customer satisfaction.
- Qualifications: Experience in service transition, strong analytical skills, and effective communication.
- Other info: Embrace diversity and contribute to social mobility while working in a supportive environment.
Join us as our Service Enablement Analyst at Peregrine Resourcing.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Location London or Manchester
Hybrid Working
The role
You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations through Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement.
Responsibilities:
Transition and Business Acceptance Testing
· Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations.
· Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs.
· Collaborate with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions.
· Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live.
· Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT.
· Support readiness reviews and ensure all entry and exit criteria are metxperience:
Hypercare Support
· Monitor live deployments and migrations during the Hypercare phase, using real-time data to identify issues and track resolution.
· Investigate incidents and coordinate resolution across service providers, DCC teams, and industry stakeholders.
· Lead root cause analysis and ensure learning is captured for continuous improvement.
· Escalate significant risks or service-impacting issues and halt migrations where necessary to protect live operations.
· Ensure knowledge capture, training and documentation are completed prior to service go-live.
Collaboration and Communication
· Work closely with Service Delivery, Change, Test, Service Management, and Customer Relationship teams.
· Maintain effective communication with stakeholders at all levels, providing updates on status, risks, and progress.
· Influence service design to reflect operational and customer needs early in the lifecycle.
Requirements
· Advanced Excel and PowerPoint for reporting, analysis, and presentations.
· Knowledge of ITIL practices and project delivery methodologies (e.g., Agile, Prince2).
· Familiarity with tools such as Remedy or ServiceNow.
· Experience in service transition, operational change, or early-life support within complex, regulated industries (Energy or Telecoms preferred).
· Hands-on experience in Business Acceptance Testing and stakeholder sign-off processes.
· Confidence working in matrixed organisations with third-party service providers
· Delivery-Focused: Ability to prioritise and manage competing deadlines, ensuring high-quality service delivery under pressure.
· Effective Communicator: Able to translate technical detail into business understanding and influence across levels.
· Team-Oriented: Works collaboratively and shares knowledge to drive collective success.
· Analytical Mindset: Uses data and insight to identify trends and resolve complex issues.
· Customer Champion: Ensures that new services and changes deliver real value to end users.
About us:
At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.
Our culture:
At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity:
At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse
Service Enablement Analyst employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Enablement Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service enablement. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your analytical mindset during interviews. Bring examples of how you've used data to solve problems or improve processes in past roles. It’s all about demonstrating your value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Service Enablement Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Enablement Analyst role. Highlight your experience with Business Acceptance Testing and any relevant ITIL practices. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves a lot of collaboration, don’t forget to demonstrate your effective communication abilities. Use examples from your past experiences where you’ve successfully engaged with stakeholders or influenced service design.
Be Data-Driven: We love an analytical mindset! Include instances where you've used data to identify trends or resolve issues. This will show us that you can bring valuable insights to the team and help drive continuous improvement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Peregrine
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Enablement Analyst role. Familiarise yourself with Business Acceptance Testing and Hypercare support processes. This will help you answer questions confidently and demonstrate your knowledge of the responsibilities outlined in the job description.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully managed service transitions or conducted testing. Be ready to discuss how you identified gaps, raised risks, and collaborated with stakeholders. This will show that you can apply your skills in real-world scenarios.
✨Brush Up on Technical Skills
Since advanced Excel and PowerPoint skills are essential for this role, practice using these tools to create reports and presentations. If you're familiar with ITIL practices or tools like Remedy or ServiceNow, be prepared to discuss how you've used them in previous roles.
✨Showcase Your Communication Skills
Effective communication is key in this role, so think about how you can demonstrate your ability to translate technical details into business language. Prepare to discuss how you've influenced service design or communicated updates to stakeholders in the past, as this will highlight your collaborative nature.
