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For Companies At a Glance
- Tasks: Ensure smooth service transitions and validate new capabilities through testing.
- Company: Join Peregrine Resourcing, a forward-thinking company with a commitment to diversity.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work culture.
- Why this job: Make a real impact by ensuring services meet customer needs and drive continuous improvement.
- Qualifications: Experience in service transition and strong analytical skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
Join us as our Service Enablement Analyst at Peregrine Resourcing.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Manchester or London
Hybrid working
The role
You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations through Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement.
Responsibilities:
Transition and Business Acceptance Testing
* Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations.
* Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs.
* Collaborate with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions.
* Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live.
* Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT.
* Support readiness reviews and ensure all entry and exit criteria are metxperience:
Hypercare Support
* Monitor live deployments and migrations during the Hypercare phase, using real-time data to identify issues and track resolution.
* Investigate incidents and coordinate resolution across service providers, DCC teams, and industry stakeholders.
* Lead root cause analysis and ensure learning is captured for continuous improvement.
* Escalate significant risks or service-impacting issues and halt migrations where necessary to protect live operations.
* Ensure knowledge capture, training and documentation are completed prior to service go-live.
Collaboration and Communication
* Work closely with Service Delivery, Change, Test, Service Management, and Customer Relationship teams.
* Maintain effective communication with stakeholders at all levels, providing updates on status, risks, and progress.
* Influence service design to reflect operational and customer needs early in the lifecycle.
Requirements
* Advanced Excel and PowerPoint for reporting, analysis, and presentations.
* Knowledge of ITIL practices and project delivery methodologies (e.g., Agile, Prince2).
* Familiarity with tools such as Remedy or ServiceNow.
* Experience in service transition, operational change, or early-life support within complex, regulated industries (Energy or Telecoms preferred).
* Hands-on experience in Business Acceptance Testing and stakeholder sign-off processes.
* Confidence working in matrixed organisations with third-party service providers
* Delivery-Focused: Ability to prioritise and manage competing deadlines, ensuring high-quality service delivery under pressure.
* Effective Communicator: Able to translate technical detail into business understanding and influence across levels.
* Team-Oriented: Works collaboratively and shares knowledge to drive collective success.
* Analytical Mindset: Uses data and insight to identify trends and resolve complex issues.
* Customer Champion: Ensures that new services and changes deliver real value to end users.
About us:
At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.
Our culture:
At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity:
At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse
Service Enablement Analyst employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Enablement Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Enablement Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Enablement Analyst role. Highlight your experience with Business Acceptance Testing and any relevant ITIL practices, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention your advanced Excel and PowerPoint skills! We love seeing how candidates can use these tools for reporting and analysis, so give us examples of how you've used them in past roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and how they relate to the responsibilities listed in the job description. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Peregrine
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Enablement Analyst. Familiarise yourself with Business Acceptance Testing and Hypercare support, as well as how they fit into the overall service transition lifecycle. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
Since the role requires an analytical mindset, be prepared to discuss how you've used data to identify trends or resolve issues in past experiences. Bring examples that highlight your problem-solving abilities, especially in complex environments like Energy or Telecoms, to show you can handle the challenges of the position.
✨Communicate Effectively
Effective communication is key in this role, so practice translating technical details into business-friendly language. During the interview, focus on how you can influence stakeholders and maintain clear communication across teams. This will demonstrate your ability to work collaboratively and ensure everyone is on the same page.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your approach to real-life situations, such as managing risks during a service transition or handling incidents during the Hypercare phase. Think through your past experiences and be ready to explain your thought process and the outcomes of your actions.
