At a Glance
- Tasks: Design user-centred services for the UK's border screening transformation.
- Company: Join Peregrine, a leader in tech and change programmes.
- Benefits: Enjoy a permanent role with competitive salary and comprehensive benefits.
- Other info: Work in a dynamic environment with opportunities for growth and mentorship.
- Why this job: Make a real impact on national security while enhancing user experiences.
- Qualifications: Experience in service design and strong stakeholder management skills required.
The predicted salary is between 55000 - 65000 € per year.
We are seeking a Service Designer to join Peregrine, supporting the Home Office on the Goods X-Ray Scanning Transformation (GXRST) Programme - a flagship initiative to modernise the UK’s border screening capabilities. As a Service Designer, you will play a key role in improving complex operational and digital services, delivering end to end service design within a challenging and evolving environment. You will focus on creating seamless, user centred services that balance critical national security requirements with the efficient and legitimate movement of people and goods.
Responsibilities:
- Develop service design concepts with service managers and programme leaders
- Lead or contribute across complex, end to end services - both operational change and technical projects
- Use evidence and user insight to inform key design decisions
- Streamlining end-to-end user journeys for both frontline staff (e.g., border officers and caseworkers) and citizens
- Collaborate across teams and engage stakeholders in different operational settings
- Occasionally travel to alternative sites, including operational locations
Skills & Experience:
- Strong end to end service design experience within complex, multi stakeholder environments
- Proven experience working within Government Digital Service (GDS) standards and frameworks
- Hands on delivery across GDS agile lifecycle, particularly Beta and Live services
- Ability to use research and data to inform design decisions and shape service outcomes
- Experience designing inclusive, accessible services in line with accessibility standards
- Confident communicating complex ideas clearly to both technical and non-technical stakeholders
- Strong stakeholder management skills, with ability to influence and challenge constructively
- Experience working in multidisciplinary teams including product, delivery and policy
- Ability to apply iterative design approaches, including prototyping and continuous improvement
- Experience leading or mentoring others and promoting user centred design best practice
Desirable skills:
- Experience designing services within border, customs or goods movement environments, ideally with exposure to Border Force
- Active SC clearance would be preferred but you must be eligible for SC clearance to be considered.
About Peregrine:
We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that’s focused on growth, both yours, our clients, and the sectors we support. You’ll also get access to a full range of benefits alongside your salary.
How Specialist Talent Works:
As a permanent employee at Peregrine, you’ll be part of our Specialist Talent team. That means you’ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You’ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You’re not a contractor - you’re a valued member of our team, with access to all the same benefits, learning opportunities, and community.
Service Designer - SC cleared in Norwich employer: Peregrine
Peregrine is an exceptional employer, offering a dynamic work environment in Croydon that fosters professional growth and innovation. As a Service Designer, you will be part of a collaborative team dedicated to enhancing national security through user-centred design, while enjoying the benefits of a permanent role with access to comprehensive learning opportunities and a supportive community. With a focus on meaningful projects and a commitment to employee development, Peregrine stands out as a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - SC cleared in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Peregrine or similar organisations. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or examples of your service design work, bring them along to interviews. It’s one thing to talk about your experience, but seeing it visually can really impress.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d tackle real-world scenarios related to the role. Practising your responses can help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Peregrine.
We think you need these skills to ace Service Designer - SC cleared in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with end-to-end service design and how it aligns with the Home Office's goals. We want to see how you can contribute to the GXRST Programme!
Showcase Your Skills:Don’t forget to emphasise your strong stakeholder management skills and your ability to communicate complex ideas clearly. We love seeing examples of how you've influenced others and led teams in previous roles, so share those stories!
Use Evidence and Insights:When discussing your past projects, make sure to include how you used research and user insights to inform your design decisions. We’re all about creating user-centred services, so show us how you’ve done this in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Peregrine
✨Know Your Service Design Inside Out
Make sure you’re well-versed in end-to-end service design principles, especially within complex environments. Brush up on your experience with Government Digital Service (GDS) standards and frameworks, as this will be crucial for the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to influence and manage stakeholders effectively. Think of situations where you’ve communicated complex ideas clearly to both technical and non-technical audiences, as this will demonstrate your versatility.
✨Bring Evidence to the Table
Be ready to discuss how you’ve used research and user insights to inform your design decisions. Having concrete examples of how your designs improved user journeys will set you apart from other candidates.
✨Emphasise Your Collaborative Spirit
Since the role involves working in multidisciplinary teams, prepare to talk about your experiences collaborating with others. Highlight any mentoring roles you've taken on, as well as how you’ve promoted user-centred design best practices within your teams.
