Information Technology Support Specialist in North East

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

The role:

In this role you will make a difference by providing IT support to internal customers, ensuring systems are maintained and supported to the highest standards. You will ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. You will be the first point of contact for all customers with IT Services queries, including answering calls, logging incidents onto the service desk system, performing password resets, application configuration resets, and managing user permissions on IT systems. In addition to business-as-usual support, you will also play a key role in the deployment of Windows 11 across the organisation, assisting with configuration, testing, and rollout activities. You will also contribute to the ongoing improvement of data quality and system performance throughout the organisation.

Responsibilities:

• Provide assistance, advice, and fault resolution to users of IT equipment, systems and network.
• Ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.
• Install operating systems and software applications.
• Assist in system upgrades and rollouts across the organisation as directed.
• Configure, audit, and install new PCs, printers and other equipment.
• Assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.
• Dispose of redundant IT equipment in accordance with organisational procedures.
• Assist with general systems, support and housekeeping tasks.

Skills & Experience:

• Knowledge of a range of Information Management and Technology areas acquired through qualification to Degree or equivalent level, or relevant experience.
• Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy.
• Knowledge and experience of deploying operating systems.
• Microsoft Qualifications.

About Peregrine:

We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that’s focused on growth, both yours, our clients’, and the sectors we support. You’ll also get access to a full range of benefits alongside your salary.

How Specialist Talent Works:

As a permanent employee at Peregrine, you’ll be part of our Specialist Talent team. That means you’ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You’ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You’re not a contractor - you’re a valued member of our team, with access to all the same benefits, learning opportunities, and community.

Our Culture:

We’re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that’s helping clients solve tough problems or creating opportunities for people from all walks of life.

Diversity and Inclusion:

We’re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we’re committed to building an inclusive workplace where everyone can thrive. Through our partnerships and internal initiatives, we’re working to improve social mobility, reduce our environmental impact, and help our clients build more inclusive teams too.