At a Glance
- Tasks: Monitor and troubleshoot the smart metering network, ensuring service availability and performance.
- Company: Join Smart DCC, a dynamic organisation transforming the energy sector.
- Benefits: Competitive salary, bonuses, flexible benefits, and private healthcare.
- Other info: Flexible 24/7 shifts with excellent career growth opportunities.
- Why this job: Make a real impact on the UK's smart energy future while developing your skills.
- Qualifications: Experience in NOC or IT infrastructure, strong incident management skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join our Network Operations Centre (NOC) and play a critical role in supporting the UK's smart metering network and critical national infrastructure. Working within a 24/7 operational environment, you'll lead incident response activities, investigate technical issues, and help ensure the resilience and performance of services relied upon by millions of consumers and industry participants across Great Britain. This is an exciting opportunity for someone with incident management, network operations and technical troubleshooting experience who enjoys working in a fast-paced, highly collaborative environment.
About the DCC
We're powering Britain's smarter, greener future. Today, we're deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity. Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We'll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other. Join us and development opportunities range from talent programmes, academies and always-on learning to exposure to senior stakeholders and industry experts, contributing to complex projects and constant support to drive your own development. Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC, and the future.
A career at Smart DCC means being part of something bigger – a dynamic organisation that's not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.
How you will contribute to transforming the smart energy network and shaping the future:
- Monitor the DCC network, services and smart meter communications, proactively identifying and investigating issues to maintain service availability and performance.
- Act as a key escalation point for incidents and major incidents, driving resolution activities and coordinating stakeholders during service disruptions.
- Troubleshoot technical issues using monitoring and diagnostic tools, working closely with suppliers, customers and internal teams to restore service quickly and effectively.
- Analyse operational data, trends and service metrics to identify emerging risks, recurring issues and opportunities for continuous improvement.
- Support operational resilience through effective shift working, comprehensive handovers, accurate documentation and adherence to ITIL-aligned processes.
What you need to bring:
- Proven experience in a Network Operations Centre (NOC), telecommunications, IT infrastructure, or similar operational environment.
- Strong incident management and incident response experience, including the ability to remain calm and effective during major incidents.
- Technical troubleshooting skills with the ability to investigate complex operational and service issues.
- Experience working with ITSM tools, ideally ServiceNow, alongside a solid understanding of service management processes.
- Flexibility to work a 24/7 shift rota including day and night shifts, weekends and additional cover where operational requirements demand.
Benefits
While our mission is ambitious, we also prioritise balance, offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people. We also offer competitive salaries with regular benchmarking, bonuses tied to personal and company performance, pension, generous leave allowance, private healthcare and a range of flexible benefits that you can tailor to your needs. In addition, this role attracts a shift allowance for participation in the 24/7 rota.
Ready to make an impact, grow, and be part of something bigger? Choose Apply Now to find out more and complete your application.
As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any questions before applying, please contact Steph Owen.
Join Smart DCC, a dynamic organisation where every day brings a chance to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Specialist in Manchester
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Peregrine and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Peregrine.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
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We think you need these skills to ace NOC Specialist in Manchester
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Peregrine.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Peregrine.
How to prepare for a job interview at Peregrine
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
