At a Glance
- Tasks: Shape customer outcomes and drive improvements in the energy sector.
- Company: Join Smart DCC, a leader in the UK's energy transformation.
- Benefits: Flexible hybrid work, competitive salary, bonuses, and generous leave.
- Other info: Be part of an inclusive team committed to your growth.
- Why this job: Make a real impact and grow into a leadership role.
- Qualifications: Senior experience in customer success or service management required.
The predicted salary is between 60000 - 75000 £ per year.
Senior Customer Success / Service Manager – London or Manchester (Hybrid)
Closing Date - Monday 10th July (We may close this sooner if we receive a high volume of applications)
Looking for an exciting new challenge that puts you at the forefront of the energy sector? This is your opportunity. If you’re already operating at a senior level in customer success or service management but feel limited — whether that’s in influence, exposure, or progression — this role gives you the chance to step into something bigger. This isn’t about doing the same job in a different company. It’s about moving into a role where you can shape outcomes, influence major customers, and play a visible role in what happens next.
About the DCC
We’re powering Britain’s smarter, greener future — today, tomorrow, together. Working at Smart DCC puts you at the centre of the UK’s energy transformation, partnering with some of the biggest names in the industry and helping them get the most from the smart network.
Why this role stands out
- Feels ready for a new challenge and greater development opportunities
- Wants to move away from reacting to issues and into driving better customer outcomes
- Is looking for greater exposure to senior stakeholders and complex environments
- Wants a clear pathway into future leadership
You’ll be joining with the expectation that you can hit the ground running and whilst given the support to step up over time — gaining the experience and visibility needed to progress further.
How you will make an impact
- Build deep, trusted relationships with key customers, becoming a go-to partner they rely on
- Lead and own customers improvement plans, helping them get more value from DCC by sharing best practice, understanding what’s coming next and aligning business priorities
- Look ahead to what the next 12–18 months could bring for your customers, spotting risks and opportunities before they land
- Influence stakeholders across all levels to shape better outcomes and stronger partnerships
- Drive continuous improvement by challenging the norm and introducing better ways of working.
What you’ll bring
- Experience already operating at a senior level in customer success or service management
- A track record of working with challenging customers in complex environments
- Someone who naturally looks beyond immediate problems and focuses on what’s ahead
- Experience leading or managing people, with clear potential to grow further
- Strong relationship-building skills and the ability to influence senior stakeholders with confidence
What you’ll gain
- Real exposure to major UK energy organisations and critical national infrastructure
- The opportunity to work at the leading edge of the smart energy network
- A move from day-to-day delivery into shaping customer direction and outcomes
- Clear opportunity to grow into a future leadership role
- A role where you can genuinely make your mark and be recognised for it
Benefits
While our mission is ambitious, we also prioritise balance offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people. We also offer a competitive 8 days per month hybrid work policy for most roles as well as competitive salaries with regular benchmarking, bonuses tied to personal and company performance. Our core benefits include pension, generous leave allowance, private healthcare and a range of flexible benefits that you can tailor to you.
Ready to make an impact, grow, and be part of something bigger? Choose ‘Apply now’ to find out more and to fill out our short application.
As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact us.
If you’re ready to step into a role where you can think ahead, influence more, and grow faster, we’d love to hear from you.
Senior Service Manager in London employer: Peregrine
At Smart DCC, we are not just transforming the energy sector; we are empowering our employees to shape the future of smart energy in the UK. With a strong focus on personal and professional growth, our hybrid work model, competitive salaries, and comprehensive benefits package ensure that you thrive in a supportive environment. Join us in London or Manchester, where your contributions will be recognised, and you will have the opportunity to build meaningful relationships with key stakeholders while driving impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peregrine. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peregrine before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peregrine:Your cover letter is your chance to shine! Tell us why you want to work at Peregrine specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peregrine!
How to prepare for a job interview at Peregrine
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
