Lead Infrastructure Engineer (BMC Helix) SC Cleared Permanent | Hybrid, Remote, Onsite Manchester | Primary skill | Sub skill set At Peregrine, we are always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector - we are always in search of the best talent to place, now. The role We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows, including: Active Links Filters Escalations Menu Objects Configure and develop applications using BMC Helix Innovation Studio. Implement workflow automation and self-service capabilities across the platform. Deploy, manage, and troubleshoot BMC Helix environments within cloud and containerised infrastructures. Build and support integrations using REST APIs, SOAP services, JSON, XML, and BMC Helix Integration Services. Develop automation scripts using Python, PowerShell, or Bash. Support CI/CD and deployment pipelines using technologies such as Jenkins and Ansible. Participate in platform upgrades, patching, migrations, and performance optimisation activities. Monitor platform health and troubleshoot complex technical issues. Collaborate with cross-functional teams including infrastructure, development, security, and service management. Produce technical documentation, solution designs, and operational procedures Skills
Lead Infrastructure Engineer (BMC Helix) MKG employer: Peregrine
At Peregrine, we pride ourselves on being an exceptional employer that values the unique contributions of each team member. Our hybrid work model fosters a flexible and inclusive environment, while our commitment to professional development ensures that employees have ample opportunities for growth and advancement. By joining us, you will be part of a dynamic team dedicated to delivering impactful projects that enhance public safety and national infrastructure.
