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- Tasks: Provide top-notch support for macOS systems and Apple hardware.
- Company: Peregrine Resourcing connects specialist talent with diverse clients across various industries.
- Benefits: Enjoy flexible solutions, a supportive culture, and a range of employee benefits.
- Why this job: Join a dynamic team that values fresh ideas and social impact while working with cutting-edge technology.
- Qualifications: Experience in technical support for macOS and Apple hardware is essential; certifications are a plus.
- Other info: We champion diversity and inclusion, welcoming candidates from all backgrounds.
Join us as our Mac Support Specialist at Peregrine Resourcing.
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.
How Specialist Talent Works:
At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries.
The Role
We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organization.
Responsibilities:
· Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc.)
· Troubleshoot hardware, software, network, and system-related issues specific to Apple products
· Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji)
· Install and maintain macOS updates, patches, and software packages
· Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares)
· Educate users on best practices and usage of Apple devices
· Work closely with other IT team members to resolve cross-platform compatibility issues
· Maintain detailed documentation of support tickets, resolutions, and procedures
· Provide feedback to improve tools, systems, and processes supporting the Apple environment
Required Skills & Experience
· Proven experience in a technical support or helpdesk role, specializing in macOS and Apple hardware
· Deep understanding of macOS, Apple ecosystem, and iOS device management
· Strong diagnostic and problem-solving skills
· Excellent communication and customer service skills
· Ability to explain technical issues to non-technical users
Desirable Qualifications:
· Apple Certified Support Professional (ACSP) or similar certification
· Familiarity with ITIL or similar service management frameworks
· Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.)
Personal Attributes:
· Passionate about Apple technology and user experience
· Self-motivated and proactive in solving problems
· Able to work independently and as part of a team
· Calm under pressure and capable of handling multiple tasks
· Strong attention to detail and commitment to quality service
About us:
At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.
Our culture:
At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity:
At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse
JW - Tech Bar Support - Chanel employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JW - Tech Bar Support - Chanel
✨Tip Number 1
Familiarise yourself with the latest macOS features and updates. Being knowledgeable about the current Apple ecosystem will not only help you in interviews but also demonstrate your passion for Apple technology.
✨Tip Number 2
Practice troubleshooting common macOS issues and be prepared to discuss your problem-solving process. This hands-on experience will give you confidence and show potential employers that you can handle real-world technical challenges.
✨Tip Number 3
Network with professionals in the IT support field, especially those who specialise in Apple products. Attend industry events or join online forums to connect with others and learn about job opportunities that may not be advertised.
✨Tip Number 4
Prepare to showcase your customer service skills during the interview. Think of examples where you've successfully assisted users with technical issues, as this role heavily relies on effective communication and user education.
We think you need these skills to ace JW - Tech Bar Support - Chanel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with macOS and Apple hardware. Include specific examples of troubleshooting and support roles you've held, as well as any relevant certifications like Apple Certified Support Professional.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Apple technology and user experience. Mention how your skills align with the responsibilities listed in the job description, particularly your ability to educate users and resolve technical issues.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your strong diagnostic and problem-solving skills. Highlight situations where you successfully resolved complex technical issues, especially in a customer-focused environment.
Highlight Team Collaboration: Emphasise your ability to work both independently and as part of a team. Mention any experiences where you collaborated with other IT professionals to resolve cross-platform compatibility issues or improve processes.
How to prepare for a job interview at Peregrine
✨Show Your Passion for Apple Technology
Make sure to express your enthusiasm for Apple products and technology during the interview. Share any personal experiences or projects where you've used macOS or Apple hardware, as this will demonstrate your genuine interest and knowledge in the field.
✨Prepare for Technical Questions
Expect to face technical questions related to macOS, iOS, and Apple hardware. Brush up on troubleshooting techniques and be ready to explain how you would resolve common issues. This will showcase your problem-solving skills and technical expertise.
✨Demonstrate Excellent Communication Skills
Since the role involves assisting end-users, it's crucial to show that you can communicate complex technical information clearly and effectively. Practice explaining technical concepts in simple terms, as this will highlight your ability to support non-technical users.
✨Familiarise Yourself with MDM Tools
Research and understand Mobile Device Management (MDM) tools like Jamf, Intune, or Kandji. Be prepared to discuss your experience with these tools or similar ones, as they are essential for deploying and managing Apple devices in an enterprise environment.
