IT Technical Services Manager

At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.  \\n\\nHow Specialist Talent Works\\n\\nAt Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits: \\n\\nA Permanent Position \\n\\t\\nLife Assurance\\n\\t\\n5% annual bonus\\n\\t\\nPension Scheme – Employer matched to 5%\\n\\t\\nVoluntary Benefits – Health Cash Plan, Dental, Will Writing etc\\n\\t\\nAnnual Leave – 23 days rising to 27 with length of service\\n\\t\\nSick Pay – Increasing with length of service\\n\\nThe Role: IT Technical Services Manager\\n\\nWe are seeking an experienced IT Service Desk Manager to support operations and ensure the delivery of high-quality technical services to our users.

The ideal candidate will combine strong leadership and communication skills with deep technical expertise in networking, infrastructure, AWS, and Unix/Linux environments.\\n\\nKey Responsibilities\\n\\nSupport IT Service Desk and other areas of the business.\\n\\nManage and support IT infrastructure, including networking, servers, and end-user environments.\\n\\nCollaborate with Infrastructure and Cloud teams to ensure smooth operations of AWS and Unix/Linux systems.\\n\\nImplement and maintain ITIL-aligned service management processes.\\n\\nDrive continuous improvement and automation initiatives across IT support functions.\\n\\nEnsure prompt escalation and resolution of complex technical issues.\\n\\nPartner with other IT and business teams to support projects, upgrades, and rollouts.\\n\\nMaintain documentation, knowledge bases, and standard operating procedures (SOPs).\\n\\nRequirements\\n\\n5+ years of experience Supporting IT Service Desk or IT Support teams.\\n\\nProven experience in IT infrastructure, networking, and system administration.\\n\\nHands-on knowledge of AWS, Unix/Linux, and Windows environments.\\n\\nStrong understanding of ITIL framework and incident/change management.\\n\\nExcellent communication, leadership, and stakeholder management skills.\\n\\nExperience with ticketing tools (e.g., ServiceNow, Jira, Freshservice, Zendesk).\\n\\nAbility to prioritize and manage multiple initiatives in a fast-paced environment.\\n\\nRelevant certifications (e.g., ITIL Foundation, AWS Certified Solutions Architect, CompTIA Network+, etc.) are a plus.\\n\\nAbout us: \\n\\nAt Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. \\n\\nOur culture: \\n\\nAt Peregrine we embrace fresh ideas, and we love learning fast.

Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility. \\n\\nOur commitment to diversity:  \\n\\nAt Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact.

Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future.

It reflects in the way we recruit for our clients as we assist them in becoming more diverse