IT Technical Services Manager
IT Technical Services Manager

IT Technical Services Manager

Nottingham Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead IT Service Desk operations and ensure top-notch technical support.
  • Company: Join Peregrine, a forward-thinking company committed to diversity and innovation.
  • Benefits: Enjoy a permanent role with life assurance, bonuses, and generous leave.
  • Why this job: Make a real impact in tech while growing your career in a supportive environment.
  • Qualifications: 5+ years in IT support, strong leadership, and technical skills required.
  • Other info: Dynamic culture that values fresh ideas and continuous learning.

The predicted salary is between 36000 - 60000 £ per year.

At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits: A Permanent Position Life Assurance 5% annual bonus Pension Scheme – Employer matched to 5% Voluntary Benefits – Health Cash Plan, Dental, Will Writing etc Annual Leave – 23 days rising to 27 with length of service Sick Pay – Increasing with length of service The Role: Senior Network Specialist Role Overview Focus: Hands-on technical specialist providing support across multiple teams. Environment: Resource-constrained, requiring a proactive and adaptable all-rounder who can contribute ideas and drive improvements. Act as a senior technical representative, supporting teams in day-to-day operations and long-term strategy. Key Responsibilities Support and collaborate with the infrastructure team and other technical functions. Work across a broad range of technologies — networking, infrastructure, AWS, and Unix. Contribute to project delivery, including migration planning and execution (particularly on-prem to AWS migrations). Ideal Profile Strong technical background across networking, Unix, and AWS. Experience in infrastructure support and cloud migration. Comfortable working in a lean, collaborative setup where flexibility is key. Someone who brings ideas, initiative, and a problem-solving mindset. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility. Our commitment to diversity: At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse

IT Technical Services Manager employer: Peregrine

Peregrine is an exceptional employer that values its employees by offering a permanent position with comprehensive benefits, including life assurance, a generous pension scheme, and ample annual leave that increases with service. Our vibrant work culture fosters continuous learning and collaboration, while our commitment to diversity and inclusion ensures a supportive environment where every team member can thrive and contribute to meaningful projects that impact society positively.
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Contact Detail:

Peregrine Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Technical Services Manager

✨Tip Number 1

Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online communities. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.

✨Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.

✨Tip Number 3

Practice common interview questions and scenarios related to IT service management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your experience and problem-solving skills effectively.

✨Tip Number 4

Don’t forget to follow up after your interviews! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role!

We think you need these skills to ace IT Technical Services Manager

IT Service Desk Management
Technical Expertise in Networking
Infrastructure Management
AWS Knowledge
Unix/Linux Proficiency
ITIL Framework Understanding
Incident Management
Change Management
Leadership Skills
Stakeholder Management
Ticketing Tools Experience
Multi-tasking Ability
Continuous Improvement Initiatives
Documentation and SOP Maintenance

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the IT Technical Services Manager role. Highlight your experience in IT service management, networking, and any relevant certifications. We want to see how your skills match what we're looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with our needs. Keep it engaging and personal – we love a bit of personality!

Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just duties. Quantify your successes where possible, like improvements in service delivery or successful project completions. We want to see the impact you've made!

Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!

How to prepare for a job interview at Peregrine

✨Know Your Tech Inside Out

Make sure you brush up on your technical knowledge, especially around networking, AWS, and Unix/Linux systems. Be ready to discuss specific projects or challenges you've faced in these areas, as this will show your depth of expertise.

✨Showcase Your Leadership Skills

As an IT Technical Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams or managed projects, focusing on your communication and stakeholder management skills.

✨Familiarise Yourself with ITIL Practices

Since the role requires implementing ITIL-aligned service management processes, make sure you understand the framework well. Be prepared to discuss how you've applied ITIL principles in past roles and how they can benefit Peregrine.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills, especially regarding complex technical issues. Think of scenarios where you've had to escalate or resolve significant problems, and be ready to explain your thought process and actions taken.

IT Technical Services Manager
Peregrine
Location: Nottingham
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  • IT Technical Services Manager

    Nottingham
    Full-Time
    36000 - 60000 £ / year (est.)
  • P

    Peregrine

    50-100
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