Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT Service Desk operations and ensure top-notch technical support for users.
- Company: Peregrine, a forward-thinking company committed to diversity and innovation.
- Benefits: Permanent position with life assurance, annual bonus, pension scheme, and generous leave.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: 5+ years in IT support, strong leadership, and technical skills in AWS and Unix/Linux.
- Other info: Embrace a culture of learning and collaboration while driving social mobility.
At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
How Specialist Talent Works
At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:
A Permanent Position
Life Assurance
5% annual bonus
Pension Scheme – Employer matched to 5%
Voluntary Benefits – Health Cash Plan, Dental, Will Writing etc
Annual Leave – 23 days rising to 27 with length of service
Sick Pay – Increasing with length of service
The Role: IT Technical Services Manager
We are seeking an experienced IT Service Desk Manager to support operations and ensure the delivery of high-quality technical services to our users. The ideal candidate will combine strong leadership and communication skills with deep technical expertise in networking, infrastructure, AWS, and Unix/Linux environments.
Key Responsibilities
Support IT Service Desk and other areas of the business.
Manage and support IT infrastructure, including networking, servers, and end-user environments.
Collaborate with Infrastructure and Cloud teams to ensure smooth operations of AWS and Unix/Linux systems.
Implement and maintain ITIL-aligned service management processes.
Drive continuous improvement and automation initiatives across IT support functions.
Ensure prompt escalation and resolution of complex technical issues.
Partner with other IT and business teams to support projects, upgrades, and rollouts.
Maintain documentation, knowledge bases, and standard operating procedures (SOPs).
Requirements
5+ years of experience Supporting IT Service Desk or IT Support teams.
Proven experience in IT infrastructure, networking, and system administration.
Hands-on knowledge of AWS, Unix/Linux, and Windows environments.
Strong understanding of ITIL framework and incident/change management.
Excellent communication, leadership, and stakeholder management skills.
Experience with ticketing tools (e.g., ServiceNow, Jira, Freshservice, Zendesk).
Ability to prioritize and manage multiple initiatives in a fast-paced environment.
Relevant certifications (e.g., ITIL Foundation, AWS Certified Solutions Architect, CompTIA Network+, etc.) are a plus.
About us:
At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.
Our culture:
At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity:
At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse
IT Technical Services Manager employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as a candidate who truly fits into their team.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience, highlight specific projects or challenges you've tackled that relate to the role of IT Technical Services Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technical Services Manager role. Highlight your experience in IT service desk management, networking, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Peregrine. Share specific examples of your leadership and technical expertise that align with our needs.
Showcase Your Soft Skills: While technical skills are crucial, don’t forget to showcase your communication and leadership abilities. We value candidates who can collaborate effectively and drive continuous improvement in their teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Peregrine team!
How to prepare for a job interview at Peregrine
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, AWS, and Unix/Linux environments. Be ready to discuss specific projects or challenges you've faced in these areas, as this will show your depth of expertise.
✨Showcase Your Leadership Skills
As an IT Technical Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams or managed projects, focusing on your communication and stakeholder management skills.
✨Familiarise Yourself with ITIL Practices
Since the role involves implementing ITIL-aligned service management processes, make sure you understand the framework well. Be prepared to discuss how you've applied ITIL principles in past roles, particularly in incident and change management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex technical issues you've resolved in the past and be ready to walk the interviewer through your thought process and the steps you took to achieve a resolution.
