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- Tasks: Provide top-notch support for macOS systems and Apple hardware.
- Company: Peregrine Resourcing connects specialist talent with diverse clients across various industries.
- Benefits: Enjoy flexible working options, competitive salary, and a supportive team culture.
- Why this job: Join a dynamic team that values innovation and social impact while working with cutting-edge technology.
- Qualifications: Experience in technical support for macOS and strong problem-solving skills are essential.
- Other info: We celebrate diversity and inclusion, welcoming candidates from all backgrounds.
Join us as our Mac Support Specialist at Peregrine Resourcing.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.
How Specialist Talent Works:
At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries.
The Role
We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organization.
Responsibilities:
* Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc.)
* Troubleshoot hardware, software, network, and system-related issues specific to Apple products
* Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji)
* Install and maintain macOS updates, patches, and software packages
* Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares)
* Educate users on best practices and usage of Apple devices
* Work closely with other IT team members to resolve cross-platform compatibility issues
* Maintain detailed documentation of support tickets, resolutions, and procedures
* Provide feedback to improve tools, systems, and processes supporting the Apple environment
Required Skills & Experience
* Proven experience in a technical support or helpdesk role, specializing in macOS and Apple hardware
* Deep understanding of macOS, Apple ecosystem, and iOS device management
* Strong diagnostic and problem-solving skills
* Excellent communication and customer service skills
* Ability to explain technical issues to non-technical users
Desirable Qualifications:
* Apple Certified Support Professional (ACSP) or similar certification
* Familiarity with ITIL or similar service management frameworks
* Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.)
Personal Attributes:
* Passionate about Apple technology and user experience
* Self-motivated and proactive in solving problems
* Able to work independently and as part of a team
* Calm under pressure and capable of handling multiple tasks
* Strong attention to detail and commitment to quality service
About us:
At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.
Our culture:
At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity:
At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse
IT Support Agent employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Agent
✨Tip Number 1
Familiarise yourself with the latest macOS updates and Apple hardware. Being knowledgeable about the current features and troubleshooting methods will help you stand out during interviews, as it shows your commitment to staying updated in the field.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to non-technical friends or family. This will prepare you for the customer service aspect of the role, ensuring you can convey complex information clearly and effectively.
✨Tip Number 3
Gain hands-on experience with MDM tools like Jamf or Intune. If you don’t have access to these tools, consider setting up a personal lab environment to experiment with device management, which will give you practical knowledge to discuss in your interview.
✨Tip Number 4
Network with professionals in the IT support field, especially those who specialise in Apple products. Attend industry meetups or online forums to build connections and gain insights that could be beneficial during your application process.
We think you need these skills to ace IT Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with macOS and Apple hardware. Include specific examples of troubleshooting and support you've provided in previous roles, especially if you have worked in a technical support or helpdesk capacity.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Apple technology and user experience. Mention any relevant certifications, like the Apple Certified Support Professional (ACSP), and explain how your skills align with the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your strong diagnostic and problem-solving skills. Describe situations where you successfully resolved technical issues, particularly those related to macOS or Apple devices.
Highlight Communication Skills: Since excellent communication is key for this role, include instances where you effectively explained technical issues to non-technical users. This will show your ability to educate and assist end-users, which is crucial for the IT Support Agent position.
How to prepare for a job interview at Peregrine
✨Show Your Passion for Apple Technology
Make sure to express your enthusiasm for Apple products and technology during the interview. Share any personal experiences or projects you've worked on that highlight your passion and knowledge of macOS and Apple hardware.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of technical issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and the steps you took to troubleshoot and solve problems.
✨Communicate Clearly with Non-Technical Users
Since you'll be assisting end-users, practice explaining complex technical concepts in simple terms. During the interview, showcase your ability to communicate effectively with individuals who may not have a technical background.
✨Familiarise Yourself with MDM Tools
Research and understand the Mobile Device Management (MDM) tools mentioned in the job description, such as Jamf or Intune. Being able to discuss your familiarity with these tools will demonstrate your readiness for the role and your proactive approach to learning.
