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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join Peregrine, a forward-thinking company committed to diversity and innovation.
- Benefits: Enjoy a permanent position with life assurance, annual bonuses, and generous leave.
- Why this job: Be the go-to person for tech support and make a real difference in users' experiences.
- Qualifications: 2+ years in IT support with strong troubleshooting and customer service skills.
- Other info: Dynamic team culture focused on learning, growth, and social impact.
At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.
Please make sure you read the following details carefully before making any applications.
How Specialist Talent Works
At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:
A Permanent Position
Life Assurance
5% annual bonus
Pension Scheme – Employer matched to 5%
Voluntary Benefits – Health Cash Plan, Dental, Will Writing etc
Annual Leave – 23 days rising to 27 with length of service
Sick Pay – Increasing with length of service
The Role: IT Service Desk Support
About the Role
We are seeking a proactive and customer-focused IT Support Desk Support to join our team. You will be the first point of contact for technical issues, providing exceptional customer service and hands-on support for any related requests.
This role involves managing tickets, troubleshooting incidents, and supporting laptop builds and Windows/Microsoft environments to ensure all end users have a seamless technology experience.
Key Responsibilities
Act as the first point of contact for IT support requests via phone, email, or ticketing system.
Provide technical support for desktops, laptops, and mobile devices, including laptop builds, imaging, and setup.
Manage and resolve incidents through a ticketing system, ensuring timely response and resolution.
Deliver exceptional customer service and communicate solutions in a clear, friendly manner.
Troubleshoot and resolve issues with Windows operating systems, Microsoft 365, Office, and related applications.
Assist with user account management, password resets, and access provisioning.
Support installation and configuration of new hardware and software.
Escalate complex technical issues to higher-level teams when necessary.
Maintain accurate documentation of issues, resolutions, and user guides.
Participate in continuous improvement initiatives to enhance IT service delivery.
Requirements
2+ years of experience in an IT Support, Helpdesk, or Service Desk role.
Strong troubleshooting skills across hardware, software, and network connectivity.
Hands-on experience with Windows 10/11, Microsoft 365, and related tools.
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice).
Knowledge of laptop builds, device imaging, and deployment tools.
Excellent communication and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
About us:
At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.
Our culture:
At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity:
At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse
IT Service Desk Support employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Desk Support role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising your troubleshooting skills and being ready to explain your thought process clearly. Remember, they want to see how you handle real-life situations!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you’ve gone above and beyond for users in the past. We want to hear about those moments when you turned a frustrated user into a happy one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Service Desk Support
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what Peregrine is looking for in an IT Service Desk Support role. Tailor your application to highlight how your skills and experience match their needs.
Show Off Your Customer Service Skills: Since this role is all about providing exceptional customer service, make sure to showcase your communication skills in your written application. Use examples that demonstrate how you've helped users in the past and resolved their issues effectively.
Be Specific About Your Technical Skills: When detailing your technical experience, be specific! Mention the tools and systems you've worked with, like Windows 10/11 or ticketing systems. This will help us see that you have the hands-on experience we're after.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Peregrine
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11 and Microsoft 365. Be ready to discuss your hands-on experience with troubleshooting and support, as well as any ticketing systems you've used. This will show that you're not just familiar with the tools, but that you can effectively use them in a real-world setting.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples where you've gone above and beyond for a user. Prepare to share specific instances where your communication skills made a difference in resolving an issue. This will highlight your proactive and friendly approach, which is key for this position.
✨Practice Problem-Solving Scenarios
Anticipate some common technical issues that might come up during the interview and practice how you would troubleshoot them. This could include anything from password resets to hardware setup. Being able to articulate your thought process will demonstrate your analytical skills and readiness for the role.
✨Emphasise Teamwork and Continuous Improvement
Peregrine values collaboration and improvement, so be prepared to discuss how you've worked in teams to enhance service delivery. Share any experiences where you contributed to process improvements or participated in initiatives that benefited your team or organisation. This shows that you align with their culture of openness and learning.
