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- Tasks: Provide IT support, manage user permissions, and assist with Windows 11 deployment.
- Company: Peregrine is a market-leading workforce solutions company focused on meaningful partnerships.
- Benefits: Enjoy life assurance, a pension scheme, annual leave, and a 5% bonus.
- Why this job: Join a culture of innovation, learning, and social impact while developing your IT skills.
- Qualifications: Knowledge of IT management, Microsoft Office, and experience in deploying operating systems required.
- Other info: Diversity and inclusion are at our core, with initiatives for social mobility and environmental impact.
The predicted salary is between 28000 - 42000 £ per year.
At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place.
How Specialist Talent Works: At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:
- A Permanent Position in a Market-Leading Workforce Solutions company
- Life Assurance
- 5% annual bonus
- Pension Scheme – Employer matched to 5%
- Voluntary Benefits – Health Cash Plan, Dental, Will Writing etc
- Annual Leave – 23 days rising to 27 with length of service
- Sick Pay – Increasing with length of service
The Role: In this role you will make a difference by providing IT support to internal customers, ensuring systems are maintained and supported to the highest standards. You will ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. You'll be the first point of contact for all customers with IT Services queries, including answering calls, logging incidents onto the service desk system, performing password resets, application configuration resets, and managing user permissions on IT systems.
In addition to business-as-usual support, you will also play a key role in the deployment of Windows 11 across the organisation, assisting with configuration, testing, and rollout activities. You will also contribute to the ongoing improvement of data quality and system performance throughout the organisation.
Key Responsibilities:
- Deploying Windows 11 across the organisation.
- To provide assistance, advice, and fault resolution to users of IT equipment, systems and network.
- To ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.
- To install operating systems and software applications.
- To assist in system upgrades and rollouts across the organisation as directed.
- To configure, audit, and install new PCs, printers and other equipment.
- To assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.
- To dispose of redundant IT equipment in accordance with organisational procedures.
- To assist with general systems, support and housekeeping tasks.
Knowledge, Qualifications and Experience:
Essential:
- Knowledge of a range of Information Management and Technology areas acquired through qualification to Degree or equivalent level, or relevant experience.
- Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy.
- Knowledge and experience of deploying operating systems.
Desirable:
- Microsoft Qualifications.
About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.
Our culture: At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity: At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.
Information Technology Technician employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Active Directory, and DHCP. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Since you'll be the first point of contact for IT queries, think of examples where you've successfully resolved technical issues or provided excellent customer support in the past.
✨Tip Number 3
Research Peregrine's company culture and values. Understanding their commitment to diversity and inclusion can help you align your responses during the interview, showing that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of Peregrine on platforms like LinkedIn. They can provide insights into the interview process and what the company values in its employees, giving you an edge in your application.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an Information Technology Technician. Focus on your knowledge of Microsoft Office, Active Directory, and any experience with deploying operating systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle customer queries effectively. Mention specific examples of how you've resolved IT issues in the past and your familiarity with Windows 11 deployment.
Highlight Relevant Qualifications: If you have any Microsoft qualifications or relevant degrees, be sure to mention them prominently in your application. This will demonstrate your commitment to the field and your technical expertise.
Showcase Soft Skills: In addition to technical skills, highlight your soft skills such as communication, teamwork, and problem-solving abilities. These are crucial for providing excellent IT support and working within a team environment.
How to prepare for a job interview at Peregrine
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of Microsoft Office, Active Directory, DHCP, DNS, and Group Policy during the interview. Be prepared to discuss specific experiences where you've successfully deployed operating systems or resolved IT issues.
✨Demonstrate Problem-Solving Abilities
Since you'll be the first point of contact for IT queries, it's crucial to showcase your problem-solving skills. Prepare examples of how you've effectively handled support calls or resolved technical issues in the past.
✨Understand the Role of Windows 11 Deployment
Familiarise yourself with the deployment process of Windows 11, as this is a key responsibility of the role. Be ready to discuss any relevant experience you have with system upgrades and rollouts.
✨Emphasise Teamwork and Communication
Peregrine values collaboration and open communication. Be prepared to share examples of how you've worked effectively within a team and communicated technical information to non-technical users.
