At a Glance
- Tasks: Provide top-notch IT support and assist with system upgrades and rollouts.
- Company: Join Peregrine, a dynamic company connecting talent with diverse clients.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Be part of a supportive team in a fast-paced environment.
- Why this job: Make a real impact by helping users and improving IT systems.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 36000 - 60000 £ per year.
At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.
The role: In this role you will make a difference by providing IT support to internal customers, ensuring systems are maintained and supported to the highest standards. You will ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. You'll be the first point of contact for all customers with IT Services queries, including answering calls, logging incidents onto the service desk system, performing password resets, application configuration resets, and managing user permissions on IT systems. In addition to business-as-usual support, you will also play a key role in the deployment of Windows 11 across the organisation, assisting with configuration, testing, and rollout activities. You will also contribute to the ongoing improvement of data quality and system performance throughout the organisation.
Responsibilities:
- Provide assistance, advice, and fault resolution to users of IT equipment, systems and network.
- Ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.
- Install operating systems and software applications.
- Assist in system upgrades and rollouts across the organisation as directed.
- Configure, audit, and install new PCs, printers and other equipment.
- Assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.
- Dispose of redundant IT equipment in accordance with organisational procedures.
- Assist with general systems, support and housekeeping tasks.
Information Technology Support Specialist employer: Peregrine
At Peregrine, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our IT Support Specialists to thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring you stay at the forefront of technology while making a meaningful impact in supporting our internal customers. Located in a vibrant area, our team enjoys a collaborative environment where innovation is encouraged, and every contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. Attend industry meetups or webinars to meet potential employers and fellow tech enthusiasts.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT support projects, troubleshooting successes, and any relevant certifications. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common IT support questions and scenarios. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting roles waiting for you. Tailor your application to highlight your experience with Windows 11 and customer support to catch the eye of recruiters.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Specialist role. Highlight relevant experience and skills that match the job description, like your ability to handle support calls and manage user permissions.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've provided IT support in the past and how you can contribute to our team at Peregrine.
Showcase Your Technical Skills:Don’t forget to mention your technical skills! Whether it’s installing operating systems or configuring new PCs, let us know what you can bring to the table. We love seeing candidates who are hands-on and proactive.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Peregrine
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common issues, troubleshooting steps, and the latest technologies like Windows 11, as you'll likely be asked about them during the interview.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for users, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've effectively resolved user issues in the past, highlighting your communication skills and patience.
✨Understand the Company’s Needs
Research Peregrine and its clients to understand their specific IT needs. Tailor your responses to show how your skills and experiences align with their requirements, especially regarding system maintenance and support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to hypothetical situations, such as handling a high volume of support calls or dealing with a critical system failure, to showcase your ability to think on your feet.
