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For Companies At a Glance
- Tasks: Deploy Windows 11 devices and ensure a smooth transition for users.
- Company: Join Peregrine, a forward-thinking company that values talent and innovation.
- Benefits: Enjoy competitive pay, benefits, and the chance to grow your career.
- Why this job: Be part of exciting tech rollouts and make a real difference for users.
- Qualifications: Experience with Windows 11 deployments and strong customer service skills required.
- Other info: Dynamic team culture focused on learning, diversity, and social impact.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Deployment Engineer
At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now.
How Specialist Talent Works:
At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:
The Role:
We are looking for experienced Windows 11Deployment Engineers to support a client with their Windows 11 rollout. The engineers will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process.
Responsibilities
- Deploying Windows 11 devices following a structured process.
- Handling device rebuilds overnight and handing them back to end users.
- Engaging professionally with customers, ensuring clear communication and a smooth transition.
- Following predefined steps for device setup, including logging in as a user and completing the profile process.
- Managing a room with multiple devices, ensuring timely completion of updates and installations. Adhering to professional services standards.
- Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations.
- Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure.
- Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs.
- Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements.
- Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals. Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats.
- Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future.
- Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation.
- Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status. Provide a mixture of desk side support, remote support and static support on the TechBar in-line with operational needs.
- Provide assistance as a project resource, as and when required.
- Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team.
- Use suppliers and vendors as a source of escalation to resolve problems.
- Support firm events that require an engineer on hand for AV set up and troubleshooting when required.
Qualifications
- Proven experience in Windows 11deployments.
- Experience with Azure Intune and Exchange.
- Strong customer service skills with a professional approach.
- Ability to follow a structured deployment process efficiently.
- Comfortable working late shifts if required.
- Experience in professional services environments preferred.
- Ability to engage with end users and provide guidance as required.
About us
At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.
Our culture
At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we re always ready to help each other out. And we believe that our work can benefit society whether it s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity
At Peregrine, we re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.
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Deployment Engineer employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deployment Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on a Deployment Engineer role or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your Windows 11 deployment projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to Windows 11 deployments. Be ready to discuss your troubleshooting strategies and how you handle customer interactions, as these are key in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Deployment Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deployment Engineer role. Highlight your experience with Windows 11 deployments and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit Peregrine. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Customer Service Skills: Since this role involves engaging with customers, make sure to highlight your strong customer service skills in your application. Share examples of how you've provided excellent support in previous roles – we value that highly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Peregrine!
How to prepare for a job interview at Peregrine
✨Know Your Windows 11 Inside Out
Make sure you brush up on your knowledge of Windows 11, especially the deployment process. Be ready to discuss your previous experiences with deployments and any challenges you've faced. This will show that you're not just familiar with the software but also capable of handling real-world scenarios.
✨Show Off Your Customer Service Skills
Since the role involves engaging with end users, it's crucial to demonstrate your strong customer service skills. Prepare examples of how you've effectively communicated technical concepts to non-technical individuals in the past. This will highlight your ability to provide professional support during the deployment process.
✨Prepare for Technical Troubleshooting Questions
Expect questions about diagnosing and resolving technical issues. Brush up on common problems related to hardware, software, and network components. Being able to articulate your troubleshooting process will impress the interviewers and show that you're ready for the challenges of the role.
✨Familiarise Yourself with ServiceNow
Since you'll be actioning incidents and requests through ServiceNow, it’s a good idea to familiarise yourself with the platform. If you have experience using it, be prepared to discuss how you've used it to manage tasks efficiently. This will demonstrate your readiness to hit the ground running.
