At a Glance
- Tasks: Provide top-notch IT support and help maintain systems for internal customers.
- Company: Join Peregrine, a dynamic company connecting talent with diverse clients.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Be part of exciting projects like Windows 11 deployment and enjoy a collaborative environment.
- Why this job: Make a real impact by supporting users and enhancing system performance.
- Qualifications: Degree in IT or relevant experience; knowledge of Microsoft tools is essential.
The predicted salary is between 30000 - 40000 € per year.
At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.
The role:
In this role you will make a difference by providing IT support to internal customers, ensuring systems are maintained and supported to the highest standards. You will ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. You'll be the first point of contact for all customers with IT Services queries, including answering calls, logging incidents onto the service desk system, performing password resets, application configuration resets, and managing user permissions on IT systems. In addition to business-as-usual support, you will also play a key role in the deployment of Windows 11 across the organisation, assisting with configuration, testing, and rollout activities. You will also contribute to the ongoing improvement of data quality and system performance throughout the organisation.
Responsibilities:
- Provide assistance, advice, and fault resolution to users of IT equipment, systems and network.
- Ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.
- Install operating systems and software applications.
- Assist in system upgrades and rollouts across the organisation as directed.
- Configure, audit, and install new PCs, printers and other equipment.
- Assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.
- Dispose of redundant IT equipment in accordance with organisational procedures.
- Assist with general systems, support and housekeeping tasks.
Skills & Experience:
Essential
- Knowledge of a range of Information Management and Technology areas acquired through qualification to Degree or equivalent level, or relevant experience.
- Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy.
- Knowledge and experience of deploying operating systems.
Desirable
- Windows 11 Deployment experience.
- Microsoft Qualifications.
Information Technology Support Specialist in Darlington employer: Peregrine
At Peregrine, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and the chance to work on diverse projects across various sectors. Located in a vibrant area, our team enjoys a supportive environment where every contribution is valued, making it a rewarding place to advance your career as an IT Support Specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Specialist in Darlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues like password resets or system upgrades. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We’ve got a range of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Information Technology Support Specialist in Darlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Specialist role. Highlight your relevant skills and experiences, especially those related to Microsoft Office, Active Directory, and system deployments. We want to see how you can make a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided IT support in the past and how you’ve tackled challenges. Let us know what makes you tick!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your experience with Windows 11 deployment, troubleshooting, and any relevant qualifications. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures that your application gets to the right people. We can’t wait to see what you’ve got!
How to prepare for a job interview at Peregrine
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, especially Microsoft Office, Active Directory, and Windows 11. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Practice Common Support Scenarios
Prepare for typical IT support scenarios you might face, like password resets or application configuration issues. Think through how you would handle these situations and be ready to explain your thought process during the interview. This demonstrates your problem-solving skills and customer service approach.
✨Show Your Communication Skills
As the first point of contact for IT queries, strong communication is key. Practice explaining technical concepts in simple terms, as you might need to help non-technical users. Highlight any previous experience where you successfully communicated complex information to a diverse audience.
✨Be Ready to Discuss Improvement Initiatives
Think about ways you've contributed to improving system performance or data quality in previous roles. Be prepared to share specific examples of how you identified issues and implemented solutions. This shows that you're proactive and committed to continuous improvement, which is crucial for this role.
