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For Companies At a Glance
- Tasks: Provide top-notch IT support and assist with exciting tech rollouts.
- Company: Join Peregrine, a dynamic company connecting talent with diverse clients.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Why this job: Make a real impact by supporting users and enhancing system performance.
- Qualifications: Basic IT skills and a passion for helping others.
- Other info: Be part of a collaborative team in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. The role: In this role you will make a difference by providing IT support to internal customers, ensuring systems are maintained and supported to the highest standards. You will ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. You'll be the first point of contact for all customers with IT Services queries, including answering calls, logging incidents onto the service desk system, performing password resets, application configuration resets, and managing user permissions on IT systems. In addition to business-as-usual support, you will also play a key role in the deployment of Windows 11 across the organisation, assisting with configuration, testing, and rollout activities. You will also contribute to the ongoing improvement of data quality and system performance throughout the organisation.
Responsibilities:
- Provide assistance, advice, and fault resolution to users of IT equipment, systems and network.
- Ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.
- Install operating systems and software applications.
- Assist in system upgrades and rollouts across the organisation as directed.
- Configure, audit, and install new PCs, printers and other equipment.
- Assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.
- Dispose of redundant IT equipment in accordance with organisational procedures.
- Assist with general systems, support and housekeeping tasks.
Information Technology Support Analyst in Darlington employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst in Darlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. Attend industry meetups or webinars to meet potential employers and fellow tech enthusiasts.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives you an edge and makes it easier for employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues like password resets or system upgrades. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of exciting roles waiting for you, and applying directly can sometimes give you a better chance of landing that dream job. Let’s get you started on this journey together!
We think you need these skills to ace Information Technology Support Analyst in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight relevant experience and skills that match the job description, like your ability to handle support calls and manage user permissions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a great fit for the role. Don’t forget to mention your experience with Windows 11 deployment!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can think on their feet and provide effective solutions to technical problems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Peregrine
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common issues, troubleshooting steps, and the specific systems mentioned in the job description, like Windows 11. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Your Customer Service Skills
As an IT Support Analyst, you'll be the first point of contact for users. Prepare for the interview by practising how you would handle various customer scenarios. Think about how you can communicate effectively, remain calm under pressure, and provide clear solutions to technical problems.
✨Understand the Company Culture
Research Peregrine and their approach to IT support. Understanding their values and how they operate will help you tailor your responses during the interview. Show that you’re not just a fit for the role, but also for the company culture.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects, especially regarding the deployment of Windows 11. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
