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For Companies At a Glance
- Tasks: Drive operational excellence and customer-focused improvements in public services.
- Company: Peregrine Resourcing, a forward-thinking company committed to diversity and innovation.
- Benefits: Competitive salary, flexible working, and access to professional development opportunities.
- Why this job: Make a real impact on public services while cultivating a culture of continuous improvement.
- Qualifications: Lean or Six Sigma certification and experience in coaching and process improvement.
- Other info: Join a diverse team dedicated to meaningful change and social mobility.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Continuous Improvement (CI) Coach at Peregrine Resourcing.
Location: Gatwick and remote (hybrid) | Clearance: BPSS required, SC eligibility essential
At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.
How Specialist Talent Works:
At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries.
The Role:
Are you passionate about driving smarter, more customer-focused public services? We’re seeking a strategic Continuous Improvement (CI) Coach to embed operational excellence and service design into a high-profile transformation programme within a UK regulatory body. This is a unique opportunity to influence how public services evolve, bringing clarity, consistency, and innovation to the heart of change. As a CI Coach, you’ll be instrumental in cultivating a culture of learning, agility, and continuous improvement. You’ll work across teams and leadership groups to:
- Shape and deliver CI strategy across complex change programmes
- Embed customer-centricity and quality into service design and delivery
- Lead methodical investigations into business needs, customer journeys, and operational processes
- Coach teams through Lean, Six Sigma, and service design methodologies –
- Drive measurable improvements in customer experience and operational performance
Responsibilities:
The CI Coach is a strategic hands-on position focused on embedding a culture of operational excellence and continuous improvement.
We are interested in hearing from candidates who have the following capabilities:
- Lean (Min Level 2a) or Six Sigma (Green Belt+) certification
- Proven experience in CI coaching, service design, and process improvement
- Strong stakeholder engagement and relationship management skills
- Experience leading cross-functional teams through change
- Background in public sector transformation or regulatory environments
It would also be beneficial, but not necessary, to have some of the following:
- Understanding of major organisational restructuring, including Communications, Stakeholder Management, and Change Management.
- Knowledge of tools for diagnosing, designing, and implementing change interventions.
- Experience with RPA, AI, and automation software/projects.
- Experience supporting process migration projects.
- Background in working within a regulatory environment within the aviation industry
About us:
At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.
Our culture:
At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.
Our commitment to diversity:
At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.
Continuous Improvement Lead employer: Peregrine
Contact Detail:
Peregrine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that CI Coach role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to continuous improvement and service design. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your certifications and relevant experience prominently. If you’ve got Lean or Six Sigma qualifications, make sure they’re front and centre. We want to see how you can bring value to our clients right from the get-go!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Continuous Improvement Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Continuous Improvement Lead role. Highlight your Lean and Six Sigma certifications, and showcase any relevant experience in coaching and process improvement. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about driving customer-focused public services and how you can contribute to our transformation programme. Let us know what makes you the perfect fit for this role.
Showcase Your Achievements: When detailing your experience, focus on measurable improvements you've driven in previous roles. Whether it's enhancing customer experience or operational performance, we love to see concrete examples of your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Peregrine
✨Know Your CI Methodologies
Make sure you brush up on Lean and Six Sigma principles before the interview. Be ready to discuss how you've applied these methodologies in past roles, especially in coaching teams through change. This will show your depth of knowledge and practical experience.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your relationship management skills. Think about times when you successfully engaged stakeholders during a transformation project. This will demonstrate your ability to navigate complex environments and influence others effectively.
✨Emphasise Customer-Centricity
Since the role focuses on embedding customer-centricity into service design, be prepared to discuss how you've improved customer experiences in previous positions. Share specific metrics or outcomes to back up your claims, as this will resonate well with the interviewers.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with challenges in CI projects. This will help you convey your strategic thinking and adaptability, which are crucial for the role.