At a Glance
- Tasks: Design and implement BMC Helix ITSM solutions for enterprise-scale projects.
- Company: Join Peregrine, a leader in tech and change programmes across the UK.
- Benefits: Enjoy a competitive salary, flexible working, and professional development opportunities.
- Other info: Be part of a diverse team that values curiosity and collaboration.
- Why this job: Make a real impact on high-stakes projects while growing your career.
- Qualifications: Experience with BMC Helix ITSM and strong scripting skills required.
The predicted salary is between 54000 - 66000 £ per year.
We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions.
Responsibilities:
- Design, develop, configure, and maintain BMC Helix ITSM solutions.
- Administer and enhance core ITSM modules including: Incident Management, Problem Management, Change Management, CMDB, Asset Management, Smart IT.
- Develop and maintain AR System workflows, including: Active Links, Filters, Escalations, Menu Objects.
- Configure and develop applications using BMC Helix Innovation Studio.
- Implement workflow automation and self-service capabilities across the platform.
- Deploy, manage, and troubleshoot BMC Helix environments within cloud and containerised infrastructures.
- Build and support integrations using REST APIs, SOAP services, JSON, XML, and BMC Helix Integration Services.
- Develop automation scripts using Python, PowerShell, or Bash.
- Support CI/CD and deployment pipelines using technologies such as Jenkins and Ansible.
- Participate in platform upgrades, patching, migrations, and performance optimisation activities.
- Monitor platform health and troubleshoot complex technical issues.
- Collaborate with cross-functional teams including infrastructure, development, security, and service management.
- Produce technical documentation, solution designs, and operational procedures.
Skills & Experience:
- Strong experience administering and developing within BMC Helix ITSM.
- Extensive knowledge of: Incident Management, Problem Management, Change Management, CMDB, Asset Management, Smart IT.
- Experience configuring enterprise service management processes.
- Experience integrating enterprise applications using: REST APIs, SOAP, Web Services, JSON, XML.
- Knowledge of BMC Helix Integration Service (iPaaS).
- Proficiency with Python, PowerShell, or Bash scripting.
Desirable skills:
- BMC Certified Professional certifications.
- ITIL Managing Professional or higher.
- Agile, Scrum, or SAFe certification.
- Cloud certifications (AWS, Azure, or GCP).
- Security Clearance (SC).
About Peregrine:
We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference.
How Specialist Talent Works:
As a permanent employee at Peregrine, you’ll be part of our Specialist Talent team. That means you’ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You’ll get the variety and challenge of consultancy work, with the stability and support of a permanent role.
Our Culture:
We’re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small.
Diversity and Inclusion:
We’re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we’re committed to building an inclusive workplace where everyone can thrive.
Lead Infrastructure Engineer in Birmingham employer: Peregrine
At Peregrine, we pride ourselves on being an exceptional employer that values the unique contributions of each team member. Our hybrid work model fosters a flexible and inclusive environment, while our commitment to professional development ensures that employees have ample opportunities for growth and advancement. By joining us, you will be part of a dynamic team dedicated to delivering impactful projects that enhance public safety and national infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Infrastructure Engineer in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Peregrine values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Peregrine might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Peregrine!
✨Direct Apply to Peregrine
Let's not forget to apply directly through the Peregrine website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead Infrastructure Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Peregrine.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Peregrine. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Peregrine
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
