At a Glance
- Tasks: Design user-centred services for the UK's border screening transformation.
- Company: Join Peregrine, a leader in tech and change programmes.
- Benefits: Enjoy a permanent role with competitive salary and comprehensive benefits.
- Other info: Work in a dynamic environment with opportunities for growth and mentorship.
- Why this job: Make a real impact on national security while enhancing user experiences.
- Qualifications: Experience in service design and strong stakeholder management skills required.
The predicted salary is between 55000 - 65000 € per year.
We are seeking a Service Designer to join Peregrine, supporting the Home Office on the Goods X-Ray Scanning Transformation (GXRST) Programme - a flagship initiative to modernise the UK’s border screening capabilities. As a Service Designer, you will play a key role in improving complex operational and digital services, delivering end to end service design within a challenging and evolving environment. You will focus on creating seamless, user centred services that balance critical national security requirements with the efficient and legitimate movement of people and goods.
Responsibilities:
- Develop service design concepts with service managers and programme leaders
- Lead or contribute across complex, end to end services - both operational change and technical projects
- Use evidence and user insight to inform key design decisions
- Streamlining end-to-end user journeys for both frontline staff (e.g., border officers and caseworkers) and citizens
- Collaborate across teams and engage stakeholders in different operational settings
- Occasionally travel to alternative sites, including operational locations
Skills & Experience:
- Strong end to end service design experience within complex, multi stakeholder environments
- Proven experience working within Government Digital Service (GDS) standards and frameworks
- Hands on delivery across GDS agile lifecycle, particularly Beta and Live services
- Ability to use research and data to inform design decisions and shape service outcomes
- Experience designing inclusive, accessible services in line with accessibility standards
- Confident communicating complex ideas clearly to both technical and non-technical stakeholders
- Strong stakeholder management skills, with ability to influence and challenge constructively
- Experience working in multidisciplinary teams including product, delivery and policy
- Ability to apply iterative design approaches, including prototyping and continuous improvement
- Experience leading or mentoring others and promoting user centred design best practice
Desirable skills:
- Experience designing services within border, customs or goods movement environments, ideally with exposure to Border Force
- Active SC clearance would be preferred but you must be eligible for SC clearance to be considered.
About Peregrine:
We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that’s focused on growth, both yours, our clients, and the sectors we support. You’ll also get access to a full range of benefits alongside your salary.
How Specialist Talent Works:
As a permanent employee at Peregrine, you’ll be part of our Specialist Talent team. That means you’ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You’ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You’re not a contractor - you’re a valued member of our team, with access to all the same benefits, learning opportunities, and community.
Service Designer - SC cleared in Bedford employer: Peregrine
Peregrine is an exceptional employer, offering a dynamic work environment in Croydon that combines the stability of permanent employment with the excitement of consultancy. As a Service Designer, you will have the opportunity to influence significant national security projects while benefiting from a culture that prioritises employee growth, collaboration, and user-centred design. With access to comprehensive benefits and a commitment to professional development, Peregrine empowers you to thrive in your career while making a meaningful impact on the UK's border screening capabilities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - SC cleared in Bedford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Peregrine or similar organisations. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for your interview by practising common service design scenarios. Think about how you'd tackle real-world problems related to border security and user experience. Show us your thought process and how you can make a difference!
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Check out our website for any upcoming events or workshops. Engaging with us through these platforms can give you a leg up and show your commitment to joining the team at Peregrine.
We think you need these skills to ace Service Designer - SC cleared in Bedford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with end-to-end service design and how it aligns with the Home Office's goals. We want to see how you can contribute to the GXRST Programme!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your ability to lead complex projects and collaborate with diverse teams. We love seeing real-world applications of your expertise.
Be User-Centric:Since this role focuses on creating user-centred services, make sure to emphasise your experience in using user insights to inform design decisions. Share any relevant projects where you’ve improved user journeys or accessibility.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Peregrine!
How to prepare for a job interview at Peregrine
✨Know Your Service Design Inside Out
Make sure you’re well-versed in end-to-end service design principles, especially within complex environments. Brush up on your experience with Government Digital Service (GDS) standards and frameworks, as this will be crucial for the role.
✨Showcase Your User-Centred Approach
Prepare to discuss how you've used user insights and data to inform your design decisions. Be ready to share specific examples of how you've streamlined user journeys for both staff and citizens, highlighting your ability to create inclusive and accessible services.
✨Demonstrate Stakeholder Management Skills
Think of instances where you've successfully engaged and influenced stakeholders. Practice articulating how you’ve communicated complex ideas clearly to both technical and non-technical audiences, as this will be key in your role.
✨Be Ready to Discuss Mentoring and Leadership
Since the role involves mentoring others, prepare to talk about your experience in leading teams or promoting best practices in user-centred design. Share how you’ve fostered collaboration in multidisciplinary teams and contributed to continuous improvement.
