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For Companies At a Glance
- Tasks: Provide expert technical support for doors, ensuring safety and quality standards.
- Company: Join KONE, a global leader in lifts and escalators, shaping city futures.
- Benefits: Enjoy a competitive salary, company car, generous holiday, and health plans.
- Why this job: Make a real impact by solving complex issues and enhancing safety.
- Qualifications: Strong technical knowledge of doors and excellent problem-solving skills required.
- Other info: Dynamic team environment with opportunities for travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, industrial and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are looking for a Doors Technical Engineer to join our KONE Doors Technical team. In this role, you’ll be the go-to expert for resolving complex technical issues on industrial and pedestrian doors, providing support to Doors engineers across the UK, and ensuring compliance with safety and quality standards. This position is based in Nottingham; you will be part of the Global Technical Help Desk team.
Responsibilities
- Provide remote and on-site technical support to Doors engineers, identifying root causes and solutions.
- Log cases to the Technical Helpdesk tool and direct to relevant expert when needed.
- Deliver training to Doors engineers during site visits and through scheduled sessions, support local training centers.
- Support in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract.
- Create and manage knowledge base articles.
- Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety.
- Identify proactively root causes for the issues and forward corrective actions according to KONE Door Business (KDB) process requirements (e.g. training, guidelines, etc.).
- Ensure compliance with KDB safety standards and customer safety rules, report safety concerns.
- Stop installation or door operations if safety violation or hazards are detected.
Qualifications
- Strong technical knowledge of pedestrian and industrial doors, gates and barriers.
- Excellent health and safety knowledge.
- ADSA and DHF qualified.
- CSCS certification.
- Strong customer skills.
- Collaborative team player.
- Excellent problem solving and communication skills.
- Full, clean UK driving licence.
- Willingness to travel across the UK.
- Proficient IT skills.
Benefits
- Excellent salary depending on experience.
- Company car, parking apps to cover business parking costs.
- Paid travel and overtime.
- 25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day.
- Company Pension Scheme.
- Employee Assistance Programme.
- Prolonged disability insurance (PDI).
- KONE Healthcare plan, which includes unlimited GP video consultations, diagnosis, physiotherapy.
- KONE dental plan.
- Life Assurance.
- Gym membership.
- KONE Discounts and cashback platform.
- Give As You Earn, which allows to make tax-efficient charity donations.
- Cycle to Work Scheme.
This role is not eligible for visa sponsorship.
Doors engineer, Technical support in Nottingham employer: Perdido Bay United Methodist Church
Contact Detail:
Perdido Bay United Methodist Church Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doors engineer, Technical support in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former KONE employees on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of doors and safety standards. We want to show that we’re not just passionate but also knowledgeable about the industry.
✨Tip Number 3
Practice common interview questions, especially those related to problem-solving and teamwork. We need to demonstrate our collaborative spirit and how we tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the KONE team.
We think you need these skills to ace Doors engineer, Technical support in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Doors Technical Engineer. Highlight your technical knowledge of pedestrian and industrial doors, as well as any relevant certifications like ADSA and DHF. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the lift and escalator industry and how you can contribute to our team. Don’t forget to mention your problem-solving skills and customer service experience – we love that!
Show Off Your Communication Skills: In this role, you'll be providing support and training to others, so it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, give examples of how you've effectively communicated complex information in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Perdido Bay United Methodist Church
✨Know Your Doors Inside Out
Make sure you brush up on your technical knowledge of pedestrian and industrial doors, gates, and barriers. Familiarise yourself with common issues and solutions, as well as KONE's specific products and services. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your problem-solving abilities and how you can apply them in the role at KONE.
✨Emphasise Safety and Compliance
Since safety is a top priority for KONE, be ready to talk about your understanding of health and safety standards. Share examples of how you've ensured compliance in previous roles, and express your commitment to maintaining high safety standards in all aspects of your work.
✨Be Ready to Collaborate
KONE values teamwork, so prepare to discuss how you've worked effectively with others in the past. Highlight your collaborative skills and how you can support fellow engineers. This will show that you're not just a technical expert but also a great team player.
