At a Glance
- Tasks: Provide technical support and troubleshoot IT issues for end users.
- Company: Join the Percy Hedley Foundation, a leading charity supporting diverse needs.
- Benefits: Enjoy 28 days leave, wellbeing support, and a contributory pension scheme.
- Other info: Be part of a supportive team dedicated to improving lives.
- Why this job: Make a difference by helping others with technology while growing your skills.
- Qualifications: Curiosity about tech and problem-solving skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs.
We take a person centred, flexible approach to the care and support we provide.
We have six sites providing specialist education, adult day services, residential care and independent supported living to our service users.
Our sites are based in Forest Hall, Killingworth, Jesmond, Newcastle City Centre, and North Shields.
About the Role
Reporting to the IT Service Manager, the IT Support Technician will be required to support a wide range of end user computing, infrastructure, and business systems.
Key duties will include
- Providing first and second-line technical support to end users.
- Diagnosing, investigating and resolving hardware, software and network issues, using a logical troubleshooting approach to identify root causes.
- Installing, configuring and maintaining desktops, laptops and mobile devices.
- Creating and managing user accounts, permissions and access.
- Supporting Microsoft 365 applications and services.
- Maintaining accurate records within the IT service management system.
- Assisting with IT projects, system upgrades and equipment deployments.
- Following IT policies, procedures and security standards.
- Delivering excellent customer service and communicating technical information clearly.
- Identifying recurring issues, recommending improvements and contributing ideas that improve the quality and delivery of IT services.
About You
We\'re looking for someone who enjoys understanding how technology works and takes satisfaction from solving problems that don\'t always have an obvious answer.
You\'re naturally curious, enjoy learning new skills and aren\'t afraid to investigate an issue before asking for help.
You'll be someone who takes ownership of your work, shares knowledge with colleagues and looks for opportunities to improve the way we deliver IT services.
Above all, you'll enjoy helping people and take pride in providing an excellent customer experience.
Whether you\'re an experienced IT professional or someone ready to take the next step in your career, if you have the right attitude, a willingness to learn and a genuine interest in technology, we\'d love to hear from you.
What We Offer
We offer the following benefits to staff
- 28 days annual leave plus bank holidays
- Loyalty awards starting at 2 years’ service
- Wellbeing support (including occupational health, physio services and counselling services)
- Contributory Pension Scheme
- Induction and ongoing training
- Employee Assistance Programme
- Access to a rewards scheme designed to save money on shopping
- Access to Blue Light Card
- Cycle to Work Scheme
- Access to discounted Nexus Travel Corporate Pop Card (payments spread over 12 months and deducted from salary each month)
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator’s legislation requirements.
Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults.
All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview.
The amendments to the Exceptions Order
, 2020 & 2023) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account.
Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website.
Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately.
As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application.
This advert will close on Wednesday 15th at midnight.
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - INTERNAL ONLY
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Percy Hedley Foundation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Percy Hedley Foundation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Percy Hedley Foundation!
✨Direct Apply to Percy Hedley Foundation
Let's not forget to apply directly through the Percy Hedley Foundation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician - INTERNAL ONLY
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Percy Hedley Foundation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Percy Hedley Foundation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Percy Hedley Foundation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
