At a Glance
- Tasks: Provide 1st/2nd line IT support and manage user accounts for a charity.
- Company: Join the Percy Hedley Foundation, making a difference in the North East.
- Benefits: Gain valuable experience while supporting education and care services.
- Other info: Opportunity to grow in a meaningful role within a supportive environment.
- Why this job: Be part of a team that enhances lives through technology and support.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 40000 - 50000 £ per year.
The Percy Hedley Foundation in the North East seeks an IT Support Technician to join a charity delivering education, day services and care.
Reporting to IT Service Manager, you will support end-user computing, infrastructure and business systems.
You will provide 1st/2nd line support, manage user accounts, support Microsoft 365, assist with projects and maintain IT records, while upholding security standards and delivering excellent customer service.
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IT Support Technician – End-User and 365 Specialist employer: Percy Hedley Foundation
The Percy Hedley Foundation is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Newcastle upon Tyne. With a strong emphasis on employee growth through comprehensive training programmes and generous holiday entitlements, we empower our staff to make a meaningful impact in the lives of young people with learning difficulties. Join us at Wansbeck House, where your passion for person-centred care will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician – End-User and 365 Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Percy Hedley Foundation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Percy Hedley Foundation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Percy Hedley Foundation!
✨Direct Apply to Percy Hedley Foundation
Let's not forget to apply directly through the Percy Hedley Foundation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician – End-User and 365 Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Percy Hedley Foundation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Percy Hedley Foundation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Percy Hedley Foundation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
