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- Tasks: Lead the charge in building observability frameworks and guide customers through complex implementations.
- Company: Join Percona, a remote-first tech company with a global team across 50+ countries.
- Benefits: Enjoy flexible hours, generous paid time off, and funds for your career development.
- Why this job: Be a thought leader in observability and make a real impact on customer success.
- Qualifications: Experience in observability and strong leadership skills are essential.
- Other info: Collaborative culture where your ideas matter and excellent work/life balance.
The predicted salary is between 80000 - 100000 £ per year.
The Practice Lead for Observability is a hands-on leader dedicated to helping customers establish robust observability frameworks. While the primary focus is on database environments, the Lead provides broad architectural guidance across the entire technology stack. As a recognized thought leader, the Practice Lead stays at the forefront of the Observability Industry, offering strategic advice and direct assistance with complex implementations.
Our Philosophy: Open Source First
At Percona, we have a strong bias toward best-in-class open-source tools. However, we recognize that customers may already utilize proprietary solutions. In these cases, we help them achieve optimal outcomes at the lowest cost while advising on how open-source components can add value and further reduce expenses.
Key Responsibilities
- Customer Advocacy: Act in the best interest of the customer. While you will champion Percona solutions like Percona Monitoring and Management (PMM), your priority is the customer’s success, regardless of the specific tooling.
- Product & Partnership Influence: Act as a strategic advisor to internal Percona teams to improve our software and services. You will also collaborate with the Technical Alliances Lead to establish partnerships with high-value software vendors.
- Business Growth: This is a results-oriented role. Success is measured by the revenue and profitability of the Observability Practice, its contribution to Percona subscriptions (Support, Managed Services, etc.), and overall customer satisfaction.
- Thought Leadership: Drive Percona’s presence in the observability space through content creation, professional networking, and speaking engagements at industry conferences.
- Service Design: Architect professional service offerings and packages designed for high market impact and successful customer adoption.
- Sales & Marketing Enablement: Serve as a "Super Expert" Solution Architect during pre-sales cycles. You will work closely with Marketing on technical campaigns and enable the Sales team to win deals with significant observability components.
- Practice Building: As the business scales, you will be responsible for hiring and mentoring a dedicated team to expand the Observability Practice.
Benefits and Culture
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
Practice Lead: Observability (Remote) employer: Percona
Contact Detail:
Percona Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Lead: Observability (Remote)
✨Tip Number 1
Network like a pro! Reach out to folks in the observability space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your expertise! Create content around observability trends or case studies. Share it on social media or relevant forums to get noticed as a thought leader in the field.
✨Tip Number 3
Don’t just apply, engage! When you find a role that excites you, reach out to current employees or hiring managers. Ask questions about the company culture and the team – it shows genuine interest!
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest openings tailored to your skills in observability.
We think you need these skills to ace Practice Lead: Observability (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in observability and database environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Thought Leadership: As a Practice Lead, we’re looking for someone who can drive Percona’s presence in the observability space. Include any content creation, speaking engagements, or networking activities you've been involved in that demonstrate your expertise and passion for the industry.
Highlight Customer Advocacy: We value customer success above all. Share examples of how you’ve acted in the best interest of customers in previous roles, especially when it comes to implementing solutions or improving their experiences with observability tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Percona
✨Know Your Observability Stuff
Make sure you brush up on the latest trends and tools in observability, especially around open-source solutions. Be ready to discuss how you can help customers implement robust frameworks and why open-source is often the best choice.
✨Customer-Centric Mindset
During the interview, emphasise your commitment to customer success. Share examples of how you've advocated for clients in the past, even when it meant recommending solutions outside your own company's offerings.
✨Showcase Your Thought Leadership
Prepare to talk about your experiences in driving industry presence. Whether it's through content creation or speaking engagements, highlight how you've positioned yourself as a thought leader in the observability space.
✨Team Building and Mentoring
Since this role involves building and mentoring a team, come prepared with ideas on how you would approach hiring and developing talent. Discuss your leadership style and how you foster a collaborative environment.