At Percipient, we don't just implement Sage Intacct. We build long-term partnerships that help ambitious organisations transform the way they manage finance.
We're looking for a Customer Success Manager to become the trusted advisor for a portfolio of customers after they've gone live with Sage Intacct. If you enjoy building relationships, solving problems before they become issues, and helping customers realise the full value of their software investment, we'd love to hear from you.
This is a primarily home-based role, with very occasional travel to our Northwich office and customer sites when required.
What You\'ll Be Doing
You'll own a portfolio of customers, acting as their primary point of contact and ensuring they continue to achieve success with Sage Intacct.
You\'ll:
- Build trusted, long-term customer relationships.
- Monitor customer health, adoption and engagement.
- Manage renewals and help maintain outstanding customer retention.
- Identify opportunities for customers to expand their solution through additional licences, modules and services.
- Resolve customer concerns quickly, escalating where appropriate.
- Keep HubSpot up to date with customer activity, opportunities and health data.
- Be the voice of the customer, sharing feedback that helps shape our products and services.
Who We\'re Looking For
We\'re looking for someone who enjoys working with customers and is proactive rather than reactive.
Ideally, you\'ll have:
- Experience in Customer Success, Account Management or a client-facing software role.
- Experience managing a portfolio of B2B customers.
- Confidence handling difficult conversations and identifying customer risk early.
- Excellent communication and relationship-building skills.
- Strong organisation and time management.
- Experience with Sage Intacct or another cloud ERP or finance platform would be highly advantageous.
- Experience using HubSpot or a similar CRM.
Why Join Percipient?
We\'re one of the UK\'s leading Sage Intacct partners and pride ourselves on delivering an exceptional customer experience. You\'ll join a supportive, knowledgeable team where your ideas are valued, and your success has a direct impact on our customers and our business.
This role also offers genuine progression opportunities, with potential to develop as the business continues to grow.
You will also receive:
- Flexible Working
- Private Healthcare
- 25 Days Holiday (Plus Bank Holidays)
- Rewarding Career Opportunities
Customer Success Manager in Northwich employer: Percipient | A Multi-Award-Winning Sage Intacct Partner
At Percipient, we prioritise our people and foster a collaborative work culture that values relationships and exceptional customer experiences. As a Sage Intacct Consultant, you'll benefit from flexible working arrangements, private healthcare, and 25 days of holiday, while also having the chance to enhance your skills through ongoing learning and career development opportunities. Join us in Northwich, where you can make a meaningful impact on our clients' financial management transformations.
Contact Details:
Percipient | A Multi-Award-Winning Sage Intacct Partner Recruitment Team
