Senior Strategy Analyst

Are you ANALYSING your next career choice? Well, you’re in luck as Perch Group are recruiting for a Senior Strategy Analyst. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

What are we looking for?

We are seeking a proactive and experienced individual to join our growing Analytics function. The successful candidate will be responsible for performance analysis, commercial frameworks, testing roadmap and MI and insight production for collections strategies across our group businesses, with a focus on our contingent strategies. You will ensure that the business has control and oversight of collections strategies as well as proactively identifying opportunities and working cross-functionally to turn your insight into impact.

So, what will your day-to-day look like?

• Analysis and Insight: Lead your own and the team’s analysis into current processes and strategy with a focus on performance. Identify and effectively communicate the opportunities to improve.
• Collections Strategy: Propose customer-centric and cost-effective strategies, using a combination of experience and deep data insight. Work cross-functionally to refine, gain buy-in and deploy these strategies.
• Scoring and segmentation: Build customer segmentation, leveraging and influencing the output of our Decision Science team. Comfortable optimising for commercial and customer outcomes and building testing frameworks.
• MI and Reporting: Use SQL and Power BI to build your own reports, guiding strategic decision making. Comfortable working with stakeholders to refine requirements and independently leverage our own insight.
• Team Development: Play an active part in your and team-member development by sharing experience and cross skilling across technologies, processes and business areas.
• Change Management: Support the Head of Analytics in prioritising and planning for large change work, building relationships with technical and delivery teams.
• Governance: Preparing and delivering input into monthly governance meetings around strategy performance, sharing the impact of your work up to Exec level.
• Client Facing: Support the Head of Analytics in communicating our Analytics proposition and strategy performance to new and existing clients.

Does this sound like you?

• Minimum of 3 years’ experience in a similar role within the debt purchase, recovery, or financial services industry.
• Strong data analysis and reporting skills (SQL + visualising tool e.g. PowerBI, Looker etc.) with the ability to drive insight from complex and disparate datasets.
• Excellent written and verbal communication skills with the ability to distil complex concepts into clear recommendations and influence action at all levels.
• Ability to manage multiple projects simultaneously, meeting deadlines and maintaining quality standards.
• High level of attention to detail, ensuring accuracy in your work and helping junior colleagues do the same.
• Ability to identify and resolve issues swiftly and professionally, ensuring minimal disruption to operations.
• Ability to collaborate effectively with internal stakeholders, including operations, legal, and compliance teams.
• Good understanding of operational processes in a Financial Services or similar environment e.g. automated dialling, capacity planning, complaints handling etc.
• Comfortable in a high-growth environment, managing competing priorities effectively.
• Experience with working in the debt purchase and recovery sector, specifically with building and enhancing collections strategy processes through quantitative insight (desirable).
• Leading workstreams that touch multiple stakeholders and effectively managing those relationships (desirable).

The Application Timeline

A first stage video call with the internal talent acquisition team (15-minute call). An introductory call with the hiring manager over Teams (15 - 30 minutes). A face to face or video call with the hiring manager (45 minutes - 60 minutes). Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply...

• £50,000 - £60,000 DOE + up to 20% of your annual salary, paid as a bonus.
• This role is hybrid between our Blackpool and Manchester Spinningfields office - the latter a premium workspace located in the heart of Manchester’s commercial hub with regular social events planned.
• 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
• The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
• And many more benefits to support your wellbeing and professional development.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk. PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.