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For Companies At a Glance
- Tasks: Design and enhance system workflows, manage configurations, and collaborate with stakeholders.
- Company: Perch Group leads the UK debt resolution industry with innovative technology and a customer-centric approach.
- Benefits: Earn £30,000-£35,000 plus up to 20% bonus, enjoy flexible hours, and support for professional development.
- Why this job: Join a growing team focused on ethical debt resolution and make a positive impact on customers' lives.
- Qualifications: 3-5 years in software configuration, strong SQL and HTML/CSS skills, and excellent stakeholder management.
- Other info: Work from Blackpool or Skipton, with a commitment to diversity and inclusion.
The predicted salary is between 24000 - 28000 £ per year.
Perch Group are searching for a Software Engineer. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
This role is based at our Blackpool or Skipton office.
About Our Team
Perch Group houses data-driven services spanning the entire debt lifecycle, including BPO services, debt collection, debt purchase, reconnection, and litigation services. Working as part of the Operational Transformation team, you will be managing configuration changes to our internal systems, ensuring they are planned and delivered in the agreed timelines.
About the Role
As a Senior Software Engineer, you will play a critical role in designing, implementing, and enhancing system workflows and configurations across our CRM platforms. You’ll be responsible for leading technical configuration initiatives, working directly with stakeholders across the business, and driving innovation through data-driven insights and robust configuration solutions. This is a hands-on role ideal for someone who brings 3–5 years of experience in software configuration, strong SQL and HTML/CSS capabilities, and the confidence to collaborate and influence stakeholders at all levels.
Key Responsibilities
- System Configuration & Development
- Design and optimise complex workflows that guide accounts through defined life cycles using business logic, decisions, and outcomes.
- Create and maintain advanced communication templates within CRM systems using HTML and CSS.
- Configure system components, forms, and views to meet business-specific needs across multiple user roles.
- Troubleshoot, diagnose, and resolve configuration and integration issues within CRM platforms.
- Lead the testing and implementation of system configuration changes, ensuring quality and performance.
- Data & Insight
- Develop and maintain SQL queries to support system automation, reporting, and operational needs.
- Build data models and reports to deliver actionable insights to business leaders and operational teams.
- Stakeholder Management & Collaboration
- Act as a key point of contact between technical teams, business users, and third-party vendors.
- Lead discussions with stakeholders to understand requirements, provide system expertise, and deliver fit-for-purpose solutions.
- Collaborate with developers to align configuration changes with broader development roadmaps.
- Continuous Improvement
- Identify opportunities to streamline system processes and deliver efficiency gains.
- Proactively suggest improvements based on system performance, user feedback, and business requirements.
You should apply for this role if you ...
- Have 3–5 years of experience in a configuration analyst or similar systems-focused role.
- Are highly proficient in SQL and HTML/CSS with practical experience applying them in a CRM or workflow system environment.
- Have a strong track record in stakeholder management, with the ability to translate business requirements into technical solutions.
- Possess strong analytical and problem-solving skills, with keen attention to detail.
- Communicate clearly and effectively with technical and non-technical audiences.
- Are passionate about continuous improvement and take initiative to drive system enhancements.
The Application Timeline
- A first stage video call with the internal recruitment team (15 minute call)
- A face to face or video call with the hiring manager (45 minutes- 60 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.
What’s In It For You
£30,000-£35,000 salary DOE + up to 20% of your annual salary, paid as a bonus. These roles are based at our Blackpool or Skipton offices. 37.5 hours per week. We offer flexible working hours between our core hours of 8am- 6pm, Monday to Friday. Support for professional qualifications and ongoing development. Be part of a growing, successful organisation with opportunities to progress your career. A comprehensive benefits package designed to support your wellbeing and work-life balance.
We are an equal opportunities employer. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. At Perch, our strength lies in our team, their enthusiasm, and their passion for the business. Whether you’re looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.
Senior Software Engineer employer: Perch Group
Contact Detail:
Perch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Software Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as SQL and HTML/CSS. Being able to discuss your hands-on experience with these technologies during interviews will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of past projects where you successfully managed system configurations or led technical initiatives. This will help you illustrate your problem-solving skills and ability to collaborate with stakeholders effectively.
✨Tip Number 3
Research Perch Group's approach to ethical debt resolution and be ready to discuss how your values align with their mission. Showing that you understand and support their vision can set you apart from other candidates.
✨Tip Number 4
Practice articulating your thoughts clearly, especially when explaining technical concepts to non-technical audiences. This skill is crucial for the role, and demonstrating it during your interviews will highlight your communication abilities.
We think you need these skills to ace Senior Software Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software configuration, SQL, and HTML/CSS. Use specific examples that demonstrate your ability to manage system workflows and collaborate with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous improvement and how your skills align with Perch Group's mission. Mention your experience in stakeholder management and provide examples of how you've successfully translated business requirements into technical solutions.
Showcase Relevant Projects: If you have worked on projects that involved CRM systems or data-driven insights, be sure to include these in your application. Highlight your role, the technologies used, and the outcomes achieved to demonstrate your hands-on experience.
Prepare for Interviews: Anticipate questions related to your technical skills and stakeholder management. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them, as well as your approach to continuous improvement in system processes.
How to prepare for a job interview at Perch Group
✨Showcase Your Technical Skills
As a Senior Software Engineer, it's crucial to demonstrate your proficiency in SQL and HTML/CSS during the interview. Be prepared to discuss specific projects where you've applied these skills, and consider bringing examples of your work to showcase your capabilities.
✨Understand the Company’s Vision
Perch Group is focused on ethical and data-driven debt resolution. Familiarise yourself with their mission and values, and be ready to explain how your experience aligns with their goals. This shows that you’re not just looking for any job, but are genuinely interested in contributing to their vision.
✨Prepare for Stakeholder Management Questions
Given the role's emphasis on collaboration with stakeholders, think of examples from your past experiences where you've successfully managed stakeholder expectations or translated business requirements into technical solutions. This will highlight your communication skills and ability to work across teams.
✨Emphasise Continuous Improvement Mindset
Perch Group values continuous improvement, so be ready to discuss how you've identified and implemented process improvements in previous roles. Share specific instances where your initiative led to efficiency gains or enhanced system performance, demonstrating your proactive approach.
