Senior Software Configuration Analyst

Perch Group are searching for a Software Configuration Analyst. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

This role is based at our Blackpool or Skipton office.

Perch Group houses data-driven services spanning the entire debt lifecycle, including BPO services, debt collection, debt purchase, reconnection, and litigation services. Working as part of the Operational Transformation team, you will be managing configuration changes to our internal systems, ensuring they are planned and delivered in the agreed timelines.

• System Configuration
  • Designing and building workflows that move accounts through various stages, by using decisions, results and outcomes.
  • Leveraging HTML and CSS skills to build and edit communication templates within the CRM system.
  • Configurating forms and pages within the CRM to display different data to agents.
  • Troubleshooting and resolution of issues within our CRM platforms.
  • Testing of new configuration changes.
• Data Analysis & Reporting
  • Developing and running SQL queries to move accounts where necessary.
  • Using SQL to create reports that provide insights to the business.
• Collaboration & Communication
  • Working closely with developers to discuss new features, progress updates, and testing of strategies and workflows.
  • Providing system support and improvements based on business requirements.

• Knowledge of HTML and SQL is essential.
• Attention to detail and problem-solving skills.
• Good communication skills across all levels.

• A first stage video call with the internal recruitment team (15 minute call).
• A face to face or video call with the hiring manager (45 minutes- 60 minutes).

Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email.

£30,000 + up to 20% of your annual salary, paid as a bonus. This role is based at our Skipton office however there will be the opportunity to work from our Blackpool and Manchester offices. 37.5 hours per week. We offer flexible working hours between our core hours of 8am- 6pm, Monday to Friday. The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation. And many more benefits to support your wellbeing and professional development.

We are an equal opportunities employer. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. At Perch, our strength lies in our team, their enthusiasm, and their passion for the business. Whether you’re looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.