Operations Analyst

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts through an empathetic and customer-centric approach that is at the heart of our success.

What are we looking for?

The successful candidate will be responsible for data analysis and improvement of our debt purchase strategies. They will implement data-led strategic change whilst ensuring the correct controls and oversight are followed. There will be opportunities to work cross-functionally to turn your insight into impact.

So, what will your day-to-day look like?

• Data Analysis and Insight: Use SQL to query databases and turn data into actionable insights. Answer ad hoc queries from multiple business areas. Support larger pieces of analysis to identify and effectively communicate the opportunities to improve the performance of strategies, using data to inform decisions.
• Strategy Changes: Analyse current processes and customer touch points and put recommendations forward to improve strategies through optimised placement, strategy flows and communication suites.
• MI and Reporting: Use SQL and Power BI to build your own reports, to analyse the outcome of strategy changes. Comfortable working with stakeholders to refine requirements and independently leverage our own insight.
• Process Improvements: Identify areas to improve current processes, leveraging automation to improve the efficiency of the team’s output. Work with the Operations Team, up to Director level, to make things better for our customers as well as more cost-effective, ensuring changes are data-led.
• Team Development: Play an active part in your and team-member development by sharing experience and cross-skilling across technologies, processes and business areas.
• Governance: Preparing and delivering input into monthly governance meetings around operational performance.

Does this sound like you?

• Analytical Skills: Data analysis and visualisation skills (Power BI, Tableau, Looker etc.) with the ability to drive insight from complex and disparate datasets.
• Technical Skills: Experience in SQL, Microsoft Excel or other programming languages (i.e. SAS, Python, R etc).
• Communication: Excellent written and verbal communication skills with the ability to distil complex concepts into clear recommendations and influence action at all levels.
• Attention to Detail: High level of attention to detail, ensuring accuracy in your work.
• Problem-Solving: Ability to identify and resolve issues swiftly and professionally, ensuring minimal disruption to operations.
• Team Player: Ability to collaborate effectively with internal stakeholders, including operations, legal, and compliance teams.
• Experience: 1-2 years’ experience in a similar role potentially within the debt purchase, recovery, or financial services industry. Experience with working in the debt purchase and recovery sector, specifically with building and enhancing operational processes, through quantitative insight (desirable).

The Application Timeline

• A first stage video call with the internal talent acquisition team (15-minute call)
• An introductory call with the hiring manager over Teams (30 minutes)
• A case study interview via video call with the hiring manager (1 - 2 hours)

Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply...

• £30,000 - £40,000 DOE + up to 20% of your annual salary, paid as a bonus.
• This role is hybrid and can be based at either our Blackpool or Manchester Spinningfields office - the latter a premium workspace located in the heart of Manchester’s commercial hub with regular social events planned.
• 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am-6pm, Monday to Friday.
• The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
• And many more benefits to support your wellbeing and professional development.

This job has your name all over it. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.

PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.