Learning and Development Content Developer in Manchester

Got a knack for turning “must-learn” into “want-to-learn”? Perch Group are on the lookout for a Content Developer who knows how to make learning stick. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

What are we looking for?

We’re looking for an L&D Content Developer who can create engaging, compliant learning content in a regulated financial services environment. You’ll use digital platforms, AI tools, and modern instructional design to enhance learner experience and business capability, while owning the end-to-end learning cycle from needs analysis through to delivery and ROI evaluation. You’ll also play a key role in embedding a strong learning culture aligned to the Perch brand and values. The ability to travel between Blackpool, Manchester and Skipton offices is essential.

So, what will your day-to-day look like?

• Strategic Partnership & Influence
  • Contribute to the development and execution of the Group L&D strategy, ensuring local alignment and effective implementation.
  • Proactively identify organisational capability gaps, future skills needs, and emerging risks, providing insight to the Group L&D Manager.
  • Ensure all learning activity is commercially focused, prioritised by business impact and aligned to strategic outcomes.
  • Stay up to date with emerging trends in L&D, instructional design, and digital learning technologies, particularly within regulated industries.
  • Champion inclusive and accessible design principles across all learning materials.
• Learning Design, Delivery & Innovation
  • Support the development and deployment of blended learning solutions, including virtual classrooms, microlearning, and mobile learning.
  • Collaborate with subject matter experts (SMEs), including Compliance and Risk teams, to ensure content accuracy and regulatory alignment.
  • Champion modern, best-in-class learning methodologies and continuously evolve approaches to maximise engagement and effectiveness.
  • Design and produce high-quality learning content (e-learning modules, videos, infographics, guides, etc.) tailored to diverse audiences and learning styles.
  • Integrate AI tools (e.g. generative AI, adaptive learning platforms) to enhance content creation, personalisation, and learner engagement.
  • Maintain and update learning content within the LMS and other digital platforms, ensuring version control and audit readiness.
• Needs Analysis, Evaluation & ROI
  • Support learning needs analyses with stakeholders to define clear outcomes and success measures.
  • Ensure learning interventions are evaluated effectively, including ROI measurement and insight-driven recommendations.
  • Use data, feedback, and performance metrics to drive continuous improvement and inform future L&D planning.

Does this sound like you?

• Proven experience in content creation within a corporate L&D or educational setting, ideally in financial services or another regulated industry.
• Experience using digital authoring tools such as Articulate 360, Adobe Creative Suite, Canva, and Vyond.
• Exposure to AI tools in learning design or content automation.
• Experience working with LMS platforms and managing digital learning assets.
• Familiarity with regulatory training requirements and compliance-driven content development.
• Strong experience across the full learning cycle, from needs analysis through to evaluation.

The Application Timeline

• A first stage phone call with the internal talent acquisition team (15-minute call).
• An introductory call with the hiring manager over Teams (30 minutes).
• A final design task and interview.
• Typically, the average successful applicant will be within this timeline for 2-3 weeks.
• Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment.
• If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply...

• £35,000-£42,000 + up to 20% of your annual salary, paid as a bonus.
• This role is hybrid and can be based at our Blackpool or Manchester office – the latter a premium workspace located in the heart of Manchester’s commercial hub with regular social events planned.
• 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am-6pm, Monday to Friday.
• The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
• And many more benefits to support your wellbeing and professional development.

Apply now! This job has your name all over it. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.

PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.