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- Tasks: Coordinate onboarding of new debt portfolios and ensure smooth implementation processes.
- Company: Join Perch Group, a leader in ethical debt resolution using cutting-edge technology.
- Benefits: Earn £27,500 plus bonuses, enjoy flexible working, and access professional development opportunities.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Make a real impact in the debt industry while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills, attention to detail, and understanding of UK credit regulations.
The predicted salary is between 27500 - 33000 £ per year.
Ready to implement some serious impact? Perch is now looking for an Implementation Coordinator to join the team. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting‑edge technology to drive ethical, efficient, and data‑driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer‑centric approach that is at the heart of our success.
The Implementation Coordinator plays a key role in supporting the successful onboarding and transition of new debt portfolios and client relationships within the business. This role ensures that all required elements for a successful book on through to issuing the Notice of Assignments (NOAs) are delivered accurately, on time, and in line with internal governance and external regulatory standards. Working closely with internal stakeholders (Operations, Compliance, IT, Client Management, Data, and Commercial teams), the Implementation Coordinator ensures a smooth end‑to‑end implementation process, enabling efficient go‑live and long‑term portfolio performance.
- Implementation & Onboarding
- Coordinate the end‑to‑end onboarding of new debt portfolios and/or new clients, following agreed implementation frameworks and SLAs from a technical and system perspective.
- Manage and ensure Eligibility Checks, Pre‑Load Checks, Data Load and Post Upload Checks are complete and accurate.
- Issuing of NOAs within the internal SLA of 10 days, ensuring the Clients contractual requirements are also met.
- Loading and issuing of Notice of Appointment letters on contingent accounts.
- Data & Technical Processes
- Coordinate receipt, validation, and quality‑assurance checks of portfolio data files, ensuring data is transferred securely and complies with GDPR and FCA requirements.
- Support mapping, reconciliation, and technical configuration activities with internal IT/Data teams.
- Track data defects, issues, and resolutions to ensure readiness for go‑live.
- Stakeholder Management & Communication
- Serve as a central point of contact for internal teams and external clients throughout the implementation lifecycle.
- Provide clear, timely communication on progress, risks, actions, and required decisions.
Understanding of regulatory obligations within the UK credit industry (FCA, Consumer Duty, GDPR). Strong organisational and coordination skills, with the ability to manage multiple concurrent workstreams. Confidence working with data files, data quality checks, and technical onboarding processes. Excellent communication skills, both written and verbal. Strong attention to detail and a commitment to accuracy and compliance.
The Application Timeline:
- A first stage video call with the internal recruitment team (15 minutes)
- A second stage introductory video call with the hiring manager (20 minutes)
- A face to face interview with the hiring manager (45 minutes - 60 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.
Why you should be EXCITED to apply…
- £27,500, + up to 20% of your annual salary, paid as a bonus.
- This role is based at our Blackpool office.
- 37.5 hours per week.
- We offer flexible and hybrid working between our core hours of 8am‑6pm, Monday to Friday.
- The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
- And many more benefits to support your wellbeing and professional development.
So, what are you waiting for? Submit your application today. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.
PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.
Implementation Coordinator employer: Perch Group
Contact Detail:
Perch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Coordinator
✨Tip Number 1
Get to know the company inside out! Research Perch Group's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in making an impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the role of Implementation Coordinator. Practice answering common questions and have examples ready that showcase your organisational and communication skills.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Implementation Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Implementation Coordinator role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Attention to Detail: Given the importance of accuracy in this role, make sure to emphasise your attention to detail. Share examples from your past experiences where your meticulous nature made a difference in project outcomes.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Perch Group
✨Know Your Stuff
Familiarise yourself with the UK debt purchase and collection industry, especially the regulatory obligations like FCA and GDPR. This knowledge will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Coordination Skills
Prepare examples of how you've successfully managed multiple projects or workstreams in the past. Highlight your organisational skills and ability to keep everything on track, as this is crucial for the Implementation Coordinator role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be a central point of contact, demonstrating strong communication skills during the interview will set you apart. Think about how you can convey complex information simply.
✨Be Detail-Oriented
Bring attention to detail into your responses. Discuss how you've ensured accuracy in previous roles, especially when dealing with data files or compliance checks. This will resonate well with the expectations of the position.