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- Tasks: Manage and resolve customer complaints with empathy and professionalism.
- Company: A leading debt resolution firm in Lancashire focused on customer care.
- Benefits: Salary of £27,000 plus bonuses and flexible working options.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and experience in handling complaints.
- Other info: Join a supportive team dedicated to improving customer experiences.
The predicted salary is between 16200 - 19800 £ per year.
A debt resolution firm in Lancashire is looking for a Customer Escalations Officer to manage and resolve customer complaints effectively. This role requires excellent customer service and communication skills, a good understanding of the impact of debt, and experience in handling complaints.
You will take ownership of escalations, ensuring compliance with FCA regulations and driving improvements based on customer feedback.
The position offers a salary of £27,000 plus bonuses and the opportunity for flexible working arrangements.
Customer Escalations Specialist — Empathetic Resolutions employer: Perch Group
Contact Detail:
Perch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Escalations Specialist — Empathetic Resolutions
✨Tip Number 1
Before you even step into that interview, do your homework! Research the company and its values. Knowing what they stand for will help you connect your experiences to their mission, especially in a role focused on empathetic resolutions.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your understanding of debt impacts—this is key for a Customer Escalations Specialist.
✨Tip Number 3
Be ready to share real-life examples of how you've handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This shows you take ownership and can drive improvements based on feedback.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can set you apart. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Escalations Specialist — Empathetic Resolutions
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach to customer service. We want to see how you understand the impact of debt on customers and how you can provide compassionate resolutions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication skills shine through in your writing.
Demonstrate Your Experience: Share specific examples from your past roles where you've successfully handled complaints or escalations. We love seeing how you've taken ownership and driven improvements based on feedback.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Perch Group
✨Know Your Stuff
Before the interview, make sure you understand the debt resolution process and FCA regulations. Brush up on common customer complaints and how to handle them effectively. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Empathy
As a Customer Escalations Specialist, empathy is key. Prepare examples of how you've handled difficult situations with customers in the past. Highlight your ability to listen and provide compassionate solutions, as this will resonate well with the interviewers.
✨Demonstrate Ownership
Be ready to discuss times when you've taken ownership of a problem and driven it to resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to escalations and improvements based on feedback.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in this role, or what challenges they currently face. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
