At a Glance
- Tasks: Engage with customers, verify information, and ensure smooth operations in the field.
- Company: Join a fast-growing team in the utilities and financial services sectors.
- Benefits: Earn £135 per day plus bonuses, with flexible hours to suit your lifestyle.
- Other info: Enjoy independence and flexibility while making a real impact in your community.
- Why this job: Perfect for those who love people and want a dynamic, active role.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 29250 - 35750 £ per year.
Self Employed Customer Verification Officer - Swansea and surrounding postcodes
Day rate £135, Full-time/Part-time. Commission structure in place.
Verify delivers a modern, people-focused approach to field services across the utilities and financial services sectors and forms part of the Perch Group, which is one of the UK's fastest-growing and most ambitious debt purchase and resolution organisations.
About the Role
Are you confident, resilient, and great with people? We are expanding our field network of self-employed Customer Verification Officers to support reconnection activity across utilities and financial services sectors.
- Build and maintain strong relationships with customers, ensuring their needs are met and any issues are resolved.
- Engage actively in asset collection and inspection to ensure smooth operations.
- Perform technical tasks such as taking meter readings to ensure compliance with company standards.
- Facilitate effective communication by reconnecting customers with clients.
- Streamline billing processes by efficiently setting up direct debits.
- Address outstanding balances with persistence to ensure accurate reconciliation.
Key Skills Required
- Excellent communication skills and a genuine enjoyment of interacting directly with customers are essential.
- Precision and a keen attention to detail are important.
- Strong listening abilities that make customers feel valued and understood are required.
- Maintaining confidentiality is a natural skill for you.
- Proficiency in understanding the functionality of mobile applications is necessary.
- Resilience and the ability to recover from challenges are expected.
- Effective task prioritization and multitasking skills are important.
You must be comfortable with a physically active role and able to meet the mobility requirements of daily field work.
Pay & Hours
- Part-time or Full-time £135 based on an 8-hour shift (can be pro-rata depending on availability).
- Daily bonus structure based on verified outcomes and activity, OTE potential.
- Flexible scheduling between Monday-Friday: 8am-8pm, Saturday: 8am-4pm.
- Work allocated locally where possible.
Please note: This is a self-employed position and mileage is not covered.
Our Recruitment Process
We operate a 2-stage interview process:
- Stage 1 - Screening interview with the Recruitment Team.
- Stage 2 - Interview with the Regional Manager.
Both stages may include competency-based questions. If your plans change, please use the link from Indeed to reschedule your interview.
If you are successful upon application, you will be required to attend an online induction and field training.
Who This Role Suits
This role is ideal for individuals who:
- Enjoy being out and about rather than desk-based.
- Are confident working independently.
- Thrive in people-facing roles.
- Want flexibility with earning potential.
- Are comfortable handling sometimes challenging conversations.
If you're proactive, professional and ready for a role where no two days are the same, we'd love to hear from you!
Self Employed Customer Verification Officer (Field Based) in Swansea employer: Perch Group Limited
Perch Group Limited fosters a supportive work culture that values employee contributions and encourages professional growth. With flexible working options and a focus on customer relationships, employees can thrive in their roles while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Customer Verification Officer (Field Based) in Swansea
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Perch Group Limited might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Self Employed Customer Verification Officer (Field Based) in Swansea
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Perch Group Limited know if you can meet their needs without any hiccups!
Tailor Your Application to Perch Group Limited:Every company has its vibe and customer approach. Research Perch Group Limited's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Perch Group Limited
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Perch Group Limited.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
