Self Employed Customer Verification Officer - Rochester and surrounding postcodes. Day rate £135, Full-time/Part-time. Commission structure in place. Verify delivers a modern, people-focused approach to field services across the utilities and financial services sectors and forms part of the Perch Group, which is one of the UK's fastest-growing and most ambitious debt purchase and resolution organisations. About the Role Are you confident, resilient, and great with people? We are expanding our field network of self-employed Customer Verification Officers to support reconnection activity across utilities and financial services sectors.
Build and maintain strong relationships with customers, ensuring their needs are met and any issues are resolved. Engage actively in asset collection and inspection to ensure smooth operations. Perform technical tasks such as taking meter readings to ensure compliance with company standards. Facilitate effective communication by reconnecting customers with clients. Streamline billing processes by efficiently setting up direct debits. Address outstanding balances with persistence to ensure accurate reconciliation.
Excellent communication skills and a genuine enjoyment of interacting directly with customers are essential Precision and a keen attention to detail are important Strong listening abilities that make customers feel valued and understood are required Maintaining confidentiality is a natural skill for you Proficiency in understanding the functionality of mobile applications is necessary Resilience and the ability to recover from challenges are expected Effective task prioritization and multitasking skills are important
You must be comfortable with a physically active role and able to meet the mobility requirements of daily field work.
Pay & Hours Part-time or Full-time £135 based on an 8-hour shift (can be pro-rata depending on availability) Daily bonus structure based on verified outcomes and activity, OTE potential Flexible scheduling between Monday-Friday: 8am-8pm, Saturday: 8am-4pm Work allocated locally where possible Please note:
This is a self-employed position and mileage is not covered.
Our Recruitment Process We operate a
2-stage interview process : Stage 1 - Screening interview
with the Recruitment Team Stage 2 - Interview
with the Regional Manager Both stages
may include competency-based questions . If your plans change, please use the link from Indeed to reschedule your interview. Thank you! If you are successful upon application, you will be required to attend an online induction and field training. Who This Role Suits This role is ideal for individuals who: Enjoy being out and about rather than desk-based Are confident working independently Thrive in people-facing roles Want flexibility with earning potential Are comfortable handling sometimes challenging conversations If you're proactive, professional and ready for a role where no two days are the same, we'd love to hear from you!
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Self-Employed Customer Verification Officer (Field Based) in Maidstone employer: Perch Group Limited
Perch Group Limited fosters a supportive work culture that values employee contributions and encourages professional growth. With flexible working options and a focus on customer relationships, employees can thrive in their roles while making a meaningful impact in the community.
